Unable to complete authorisation as their is no interactive call in progress

Anonymous
2024-11-25T07:10:37+00:00

I changed my microsoft password, now on my android phone i cant sign in to my email account.

I enter the new password, then enter the generated number on the authenticator, but then i receive the above message

I am able to access my emails on my laptop, but not my phone

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-12-09T00:52:03+00:00

    Correct which is why you enter an msol username and password unlike exchange on premise

    Hotmail/outlook is also exchange online but I would not choose exchange for that either

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  2. Anonymous
    2024-12-09T00:46:33+00:00

    I thought I fixed the problem a few days ago with Samsung Email and uninstall/ reinstall and using Office 365 as the 'type'. But last night it just stopped working with bad authentication (2ont open MS Authenticator), and I had to uninstall and reinstall Samsung Email again.

    Hope they fix this issue.

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  3. Anonymous
    2024-12-09T00:23:59+00:00

    Office 365 email is Exchange (online).

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  4. Anonymous
    2024-12-06T20:37:21+00:00

    I ahve reinstalled a few times. Sometimes when I see the password prompt I cancel and it just works by itself later.

    Does seem to need some kind of attention.

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  5. Anonymous
    2024-12-06T19:49:03+00:00

    I do confirm. Did that and it works.

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