BlackBerry android devices or any Google device can't connect to outlook server

Walter,

I agree that the issue was caused by Microsoft, however, other apps work without a problem. BB Hub+ is not a 'courtesy', product, I pay to use BB Hub+ with a monthly subscription, it is not a huge amount, but nevertheless I am paying for a product that at the moment, is no longer compatible with my email provider; whereas a free app like Samsung mail is working with any problems.

Dom, that's what I said to them but I also understand their frustration. Microsoft already acknowledged that it was their issue and their solution or workaround is not sufficient and now people jump on BlackBerry who didn't create the problem. Only Amazon allows you to enter original password or a device compatible with 2FA. BlackBerry is long gone, they are not in this business any longer and when they shut down, as a courtesy they left the android compatible apps up and running until it is time to shut them down because they don't even make Android phones anymore. Only Security systems for auto, airplanes, etc. I assume they keep the hub and other apps for corporations and android consoles for cars, others.

So the problem is specifically between BlackBerry Hub and Microsoft Exchange.

Right now, BlackBerry Hub's notes are decreasing drastically due to this problem and people download more Outlook App in order to compensate....so can you please find a solution or is it in your interest to keep this incident running in benefit of your App ? :)

I agree, there's no problem with other email addresses on Hub+ and Outlook email has no problem on other productivity apps. But although MS is ubiquitous, my reaction is not to abandon BB but to ditch as much of MS as I can for my personal and my private business use - so, another email provider, Open Office for documents and spreadsheets, and I'll probably go back to Linux for my OS. I hate a bully, and this problem arose not because Hub+ changed but because Outlook did. Outlook has suggested workarounds that work only partially or not at all but has not fixed the problem - almost as if they're trying to rid themselves of a rival, however niche, and force everyone to use their system only.

We ALL did your recommandation and it doesn't work.

I think a lot of people in this community has already respond to that :

• the double authentification doesn't change anything : we still get rejected by BlackBerrry hub
• Simple or double authentification work in other apps like Outlook or Samsung mail
• Mail accounts OUTSIDE Microsoft work on Blackberry Hub (Gmail for example)

So the problem is specifically between BlackBerry Hub and Microsoft Exchange.

Right now, BlackBerry Hub's notes are decreasing drastically due to this problem and people download more Outlook App in order to compensante....so can you please find a solution or is it in your interest to keep this incident running in benefit of your App ? :)

Because your device is totally different from an app. BBhub+ isn't compatible with two step authentication. You need to follow the steps either creating password directly down below Security dashboard or by clicking two step authentication. The first one which is the first screenshot is the easiest because you can just push and refresh for a new one depending of how many devices or apos you have.