BlackBerry android devices or any Google device can't connect to outlook server

Hi Walter,

I do not believe I am doing anything wrong. I have 2 Hotmail accounts, one uses two-step authentication, the other does not; I also have a Gmail account. All accounts are set up on Hub+ on my TabS5e and S24 Ultra, both Hotmail accounts regularly throw up the password change notification, on both devices the Gmail never does. (obviously the Outlook app works fine on both as well).

As a fault finding exercise, I have also set up one Hotmail account using the Samsung email app on my S24U; when adding a new email to the Samsung app, it gives you the option of selecting the service, when I select Hotmail/outlook, it takes me to a Microsoft page requesting my password (this is the account without two-step authentication), I put in my password and that's it; I have had no issues from the Samsung app about password or authentication issues. I can also link the Samsung calendar app to the account and get my calendar info.

If the Samsung app can manage to successfully synch with my Hotmail account, why cannot Blackberry sort Hub+ out?

With BB devices I worked it out on 5 different devices I have in my dusty door BlackBerry Passport, BlackBerry Classic, the android devices BlackBerry KeyOne, BlackBerry Motion and BlackBerry Key2. I did it as well with Unihertz Titan. The best and quicker was IMAP even though ActiveSync worked well on the BlackBerry Android devices. In BB android devices it saves calendars, etc but in other non BlackBerry Androids If you erased the account and reinstalled it you definitely lost your calendars. There is only one way to save the calendars, etc and that is to save it in your Google drive and then restore it back and the other one is extreme which is by factory resetting the device. Hotmail accounts are the accounts that once in a while logs you out in the BlackBerry 10 OS devices but it has been more stable lately until Microsoft performs extra Tweaks. Until today all devices are plugged in on WiFi and testing for how long it keeps you log in. Also, I spoke with a friend technician who used to work at RIM in Waterloo, Ontario and he stated that BlackBerry technology is wide open to any changes/updates from Microsoft, Google or Amazon (AWS). Amazon has the same problem with outlook accounts and they were the first ones solving this with the IMAP and POP3 they work with. So to the people stating that BlackBerry has to do more with BB Hub+ App, they did their last upgrade right after Microsoft announced the change/upgrade and as you know at the end was Microsoft who solved the problem with each App and device.

Good luck guys and keep writing If you have any questions.

Thanks, I'll try that out in a bit.

If you can't open Microsoft account in your mobile browser then open it in your laptop and copy the password to the hub password box. Good luck

Those options don't exist when I log in with my browser.