BlackBerry android devices or any Google device can't connect to outlook server

Although I have been able to connect on 2 phones, to 2 outlook accounts, there are still issues:

• On one phone, account was deleted and readded to Hub and seemed all was fine. However, I only retrieve email for the past 30 days using my outlook account. Other accounts are retrieving emails going back much further. I do not see a setting in Hub that controls this. I will monitor to see if it just holds the prior 30 days emails over time.
• Other phone had account deleted and difficulty readding for over a week. Finally, readded account and all seemed OK but then all folders with the exception of 'Outbox' disappeared, so no incoming mail, however I can send an email through Hub using the Outlook account with no problem. I'm hesitant to delete the account again So, things are better but not normal. Whether this is still a Hub issue or a Microsoft issue, not sure but I suspect it's still MS. Hopefully MS support is still monitoring this thread since many are still having trouble.

Hi RWI-Android,

There is a setting in Hub for email synch time frame;

If you go to 'manage accounts', select an account, you can scroll down to 'email sync time frame' (I think the default setting is 30 days) you can select 'forever' and you will hopefully see all your older emails.

Although I have been able to connect on 2 phones, to 2 outlook accounts, there are still issues:

• On one phone, account was deleted and readded to Hub and seemed all was fine. However, I only retrieve email for the past 30 days using my outlook account. Other accounts are retrieving emails going back much further. I do not see a setting in Hub that controls this. I will monitor to see if it just holds the prior 30 days emails over time.
• Other phone had account deleted and difficulty readding for over a week. Finally, readded account and all seemed OK but then all folders with the exception of 'Outbox' disappeared, so no incoming mail, however I can send an email through Hub using the Outlook account with no problem. I'm hesitant to delete the account again So, things are better but not normal. Whether this is still a Hub issue or a Microsoft issue, not sure but I suspect it's still MS. Hopefully MS support is still monitoring this thread since many are still having trouble.

I had same issue,

1. Removed the Microsoft Authenticator app from my Motorola phone. I have it still on my work phone.
2. Went online to Outlook.com and removed my two-stage authentication form my outlook account.
3. Added my Outlook account in the blackberry hub

5 it worked.

This also works for me. Thank you!!!

Every time I try setting up one of my Hotmail accounts, I get:

"Your account (******@hotmail.com) can't be authenticated. Update your account settings and try again".

Using Blackberry Hub on Key2