BlackBerry android devices or any Google device can't connect to outlook server

Anonymous
2024-01-18T10:50:38+00:00

Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-02-01T02:36:57+00:00

    As far as I can tell it seems to have resolved on my end as I am not seeing the red light and notices indicating an authentication error.

    Keep in mind it may take a while for the update to fully propagate to the server you connect locally.

    I know a few years back at my employer, they would tell me that when they made an update in active directory, it could take up to 30 minutes for the changes to get applied to all the remote servers.

    What I have done is go into the Apps under settings, force the hub, email, calendar, etc apps to stop. Then reopen the hub and wait for it to reconnect.

    The other trick that works is turn off wifi and cellulardata. Wait a few seconds and turn it back on. That seems to trigger the apps to check the server for updates.

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  2. Anonymous
    2024-02-01T01:48:37+00:00

    I got it to work. I had to do the BlackBerry Hub+ setup. Put in my email and select manual setup. Copy & paste the app password for *Outlook*. Then update the server under the manual screen from hotmail.com to outlook.office365.com and it went through.

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  3. Anonymous
    2024-02-01T01:39:24+00:00

    Can anyone else confirm or deny?

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  4. Anonymous
    2024-01-31T22:44:20+00:00

    Same for me. I was able to re add my account to the Hub eventually and it seems to be working. It does seem to be a Microsoft issue, intermittent, and they do know about it. I've seen an article in one of the tech journals about this so it's out there. ONCE YOU CONNECT AGAIN, IGNORE THE ERROR PROMPTS! Hub should connect again eventually.

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  5. Anonymous
    2024-01-31T18:32:41+00:00

    I'm in the same position. I deleted my accounts in hopes to re-add and now it is a hard stop. Hope MS can figure this out soon.

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