This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.
Using Outlook for Android for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same issue here that started a few days ago. Glad I read this thread because I was about to delete the account on BB Hub and re-install. Seems like that makes things worse. Samsung Z Fold4.
Both my wife and I have the same issue on our BlackBerry Key2 LE phones.
However, we use Thunderbird on our laptops and we are experiencing the same thing with authentication issues.
What we have found is to ignore the authentication messages as the emails eventually com through. Sending emails will sometimes show pending, but eventually go through.
I logged in to Outlook.com and it shows it is connecting both from Thunderbird and my BlackBerry Key2 LE.
I hope it gets fixed soon on Microsoft's end. I have always liked the tight integration of the emails, calendar and contacts so I can save it once and access it all from my other devices.
According to RWI-Andriod's earlier post, Microsoft are working on it. Their link re-posted below. I'm not holding my breath........
I'm just desperate to get going with it and I can't.
I know the very small subscription really isn't much but it is still something. I paid yesterday for a service that should be working. I'm sure all the companies involved will point me to one another. If I've understood it right, however, has Microsoft said that it's an error on their end?
Hi,
New to Blackberry Hub+. Feel as if I've been missing out all these years. Blackberry was my life and I didn't realise this app existed.
Just to make sure I'm not doing anything wrong and it's the problem that you are all discussing and not me. Can I clarify that when I go to link my Outlook 365 account to the Hub I use an app password from Microsoft? I've typed in my email address, then entered the app password and then I get the authentication error. Is there anything else I should be doing to link email or is this the problem that is happening at the moment?
Thanks.