BlackBerry android devices or any Google device can't connect to outlook server

Anonymous
2024-01-18T10:50:38+00:00

Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-12-09T19:16:06+00:00

    Delete your Microsoft email account and start over. App passwords won't work or they won't work all the time - you'll still get every once in a while, an issue being authenticated.

    So in summary if you're still having trouble:

    1. Make sure you have MS authenticator setup for your email account
    2. Delete your email account in BB hub
    3. follow the steps I outlined above and re-setup the account using the sign into Microsoft account and verify with authenticator

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  2. Anonymous
    2024-12-09T19:09:46+00:00

    Neither. The ideal way is to tap the "Sign In With Microsoft" button, and authenticate using an authenticator app. I use Microsoft Authenticator. If you are adamant about using a password, it's best to use a generated app password rather than the regular password, but I'm not even sure if either password option is supported any more.

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  3. Anonymous
    2024-12-08T17:47:00+00:00

    Still working ok for me (hotmail.com on pixel 4a) with November versions of bb hub+ inbox and bb hub+ services.

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  4. Anonymous
    2024-10-11T06:58:05+00:00

    Looks like they must have done a recent update because there is now an:

    OR

    'sign in with Microsoft' button in the Hub email options! Amazing!

    Worked instantly (after verifying the sign in by 2FA that popped up as a notification - I also have Outlook installed as a backup).

    Thanks Scout Arora1!

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  5. Anonymous
    2024-01-18T13:08:26+00:00

    Dear Walter Matthau,

    Good day!

    Thank you for posting to the Microsoft Community. We are glad to assist. We are looking into your situation, and we will update the thread shortly.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Microsoft Community

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