BlackBerry android devices or any Google device can't connect to outlook server

Anonymous

Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

357 answers

Anonymous

2024-01-26T14:43:44+00:00

Scott, there are many email clients for Android with unified inbox. I'm using Edison email right now with 7 Outlook accounts and one work Exchange Activesync account while I wait for a HUB+ fix. I haven't found one that gives me everything HUB+ does, but besides Edison, there is Bluemail, Aquamail, Spark, Nine, and many others. All authenticated for me when I tried them.
Was this answer helpful?

0 comments No comments
Anonymous

2024-01-26T14:29:41+00:00

Iris,

What settings did you use? What did you use for Server?

Is it still working? Are contacts and calendar syncing?
Was this answer helpful?

0 comments No comments
Anonymous

2024-01-26T12:18:36+00:00

I think is DOES have something to do with BlackBerry HUB. I get that it was working before and BlackBerry probably didn't change anything (MS surely did), but every other Android email app I tried is able to add my Outlook accounts, and they do it by going to the web, logging in, and authorizing the app. The HUB seems to do it differently, and that may be a depreciated method.
Was this answer helpful?

0 comments No comments
Anonymous

2024-01-25T10:39:02+00:00

The same problem here. I can't recreate outlook.com e-mail account on Key2 Blackberry Hub and neither on Sony 1 V gmail app.

On Blackberry Key2 I can't create Outlook exchange account at all, tried everything. Created App password on MS account advanced security settings page and that does not help. Tested both server addresses eas.outlook.com and outlook.office365.com - no luck. It only saying "Your account (******@outlook.com) can't be authenticated".

Then tested to create the same exchange account on new Sony I V Android and it let me to create imap account without calendar and contacts syncing. Yesterday everything worked normally on both phones.

And then there is an old Samsung GalaxyA8 with Android 9, where the same exchange account working normally, calendar, contacts and e-mails syncing with 2 PC-s correctly.
Was this answer helpful?

0 comments No comments
Anonymous

2024-01-18T17:31:54+00:00

Dear Walter Matthaus

Good day! Thank you for posting in the Microsoft Community. We'll be happy to help!

First of all, we apologize for the inconvenience and inconvenience caused to your work. Based on your description, I've read your question carefully, given that your problem involves outlook for mobile, due to the lack of certain authority and knowledge of our forum, we have a professional team responsible for it, so in order to better help you and no longer waste your more time, please ask the team for help, there will be professional engineers to help you, for details, please kindly refer to : Get in-app help for Outlook for iOS and Android

.

Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!

Sincerely

Kerry Chen | Microsoft Community Moderator
Was this answer helpful?

0 comments No comments