BlackBerry android devices or any Google device can't connect to outlook server

Anonymous
2024-01-18T10:50:38+00:00

Hello, I have changed my password with outlook and after I tried to updated with BlackBerry hub services either on my android device or Pixel 8 can't authenticate or connect to server errors persists. Microsoft Azure certificate comes faulty as well and I need a solution for it because it looks like nobody in this office using BlackBerry hub app in pixel 8 and even BlackBerry key2 can't connect to outlook. After uninstall and reinstall does the same "can't connect to server" or "can't authenticate" error not on exchange server, imap or pop. I tried everything and Microsoft seems not to answer questions about it.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-10-11T05:14:12+00:00

    Not sure if this has been mentioned yet - or which devices it works on. BlackBerry support emailed me these instructions. I have a newer phone with Android (above 8) and this worked for me:

    "If you currently have your Microsoft account configured in Hub, please remove it and then readd the account. After entering the email address in the Add Account flow, you will be asked for a password, below which is a button labeled "Sign in with Microsoft". Rather than entering the password,  click this button and use the Microsoft prompts to login, accept any permission dialogs, and you should be able to complete the workflow and now access your email."

    *I also signed up for beta but I believe this works on both regular & beta.

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  2. Anonymous
    2024-08-29T20:14:48+00:00

    Creating an app password for Gmail allowed me to configure the account. A good workaround for now.

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  3. Anonymous
    2024-08-29T20:01:43+00:00

    Downloaded the beta and was able to configure an outlook.com account without any issues. I also configured an ordinary POP3 account. When trying to add a gmail account, I ran into trouble similar to what I think others have been experiencing as they are also moving to modern authentication. So BB has taken one step forward and another one needed to make this right.

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  4. Anonymous
    2024-07-16T19:15:26+00:00

    Using app password works for me with IMAP, but not Exchange ActiveSync (EAS), and even then, I still get the occasional authentication errors, but eventually it syncs again.

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  5. Anonymous
    2024-07-16T18:27:36+00:00

    Yes, I'll pay more for the privilege of using the Hub.

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