Email keeps going to junk folder even after I say it's safe.

Having the same problem, Microsoft must have an issue with certain websites, that's the only thing that makes sense if we followed all their suggestions and the emails still go to junk. Outlook is the real junk here.

I too have been with Outlook/Microsoft for over 20 years. The the last 10 years as an insider, in a professional network admin. and consultant manner. I can't fix this problem, either. The only mail that goes to junk, which I don't want to go to junk is from my bank. It started a few months ago and regardless of what I do, it simply goes to junk. I have even "reset" the app, uninstalled, reinstalled, reset junk settings, cleared blacklist and whitelist and rebuilt both lists. Nothing fixes this. It occurs in the Outlook 365 app and web app. I will no longer subscribe to 365 after this, as I have a professional copy of Office 2021, and will just use that until it crumbles to dust. With the disaster that is Windows 11 and "subscribe for life paradigm" that Microsoft is moving to, it is time to bid them farewell. There is a whole other world out there where software just works, isn't bloated, isn't tied to oligarch shareholders, and where the community is the tech support and doesn't copy and paste from a corporate-approved script.

It is a year later in this thread, and my outlook is behaving the same way with a vengeance. It defeats the purpose of junk filtering if we have to read through the junk folder every day for important emails. My guess is that an dumb and overactive AI has overidden the simple logic of checking against safe and non-safe sender lists.

Ironic that the notifications for these responses, sent by microsoft, were all flagged as junk......

Well, its been a few months since the suggestions from MS plus a lot of more frustrated reports that the junk Filter keeps putting mails to the junk folder even with contact on the whitelist, not on the blacklist and the filter level switched off.

In addition i would like to state that i encounter the same issue on a daily basis multiple times

i have even checked the options on the "international" tab - nothing active there.

Is it possible to get an update for a supscription payment based business software from the manufacturer?

Thanks in advance