Email keeps going to junk folder even after I say it's safe.

Anonymous
2024-04-09T21:07:14+00:00

I have a recurring email that continues to go to "junk" when I confirm it is "safe." I use Microsoft Outlook

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2025-05-29T13:19:03+00:00

    ah ok thank you, I'll have to try and look into how to do that (I'm not very technical minded!).

    Thanks.

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  2. Anonymous
    2025-05-28T13:53:15+00:00

    How did you remove the problematic account? I have tried taking out the gmail address under "Forward my email to" and also disabled forwarding and then enabled it again and added back the gmail address but still get same result going to junk every time.

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  3. Anonymous
    2025-05-28T07:16:27+00:00

    I had a similar problem with one of my inboxes in outlook. It kept sending emails to the junk folder regardless whether the sender was on the safe list or not. I also had the junk folder set up to no automatic filtering. I use gmail for my email addresses and have set up pop accounts in outlook.

    The way I got around the problem was to remove the problematic account and add it again. So far seems it seems to have solved the problem.

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