Email keeps going to junk folder even after I say it's safe.

Looks like microsoft doesn't really care to fix this issue..... Maybe it's time to switch to Gmail instead because I absolutely don't have this issue with my Gmail account.

It's pretty ridiculous that I have to sort through my junk folder several times every day to ensure super important emails (school, legal, business, family, etc.) aren't missed, and that my inbox is constantly being blown up with junk!

After having my microsoft accounts (Hotmail and Outlook, for personal and business) for ~20yrs, switching would be a significant transition, but if microsoft refuses to actually do something to fix this apparent bug that so many people seem to still have, despite MS recommended "troubleshooting", then it seems like that would be the best and/or only option anyway.

I have the same problem on a desktop computer running MS Outlook 2019...email from a trusted source being sent to spam, even though I have tried everything you recommended. Not only that, but when I move the email from spam to inbox, Outlook moves it back to spam. What's going on???

Same issue here. Safe sender allowed , safe domain allowed and still goes to spam. Junk filtering turned off.

It's very simple. Here's the solution:

Fire those in charge of Customer Service and those responsible for updating the app. They're useless.

Because of them, the problem has never been resolved. Because of them, we deal with the daily frustration of having legitimate emails go to the junk folder. Because of them, we waste time every single day having to deal with the issue.

They know full well it's a problem, and they've chosen not to deal with it.

Shame on Microsoft!

Hi Reynaldo, I am still having this issue, I have turned off all filters for Outlook and it still automatically sends this one email to junk. Any ideas on how to fix this? I am using the old outlook, not really interested in using the new one.