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I have a recurring email that continues to go to "junk" when I confirm it is "safe." I use Microsoft Outlook
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My email (hotmal.com) is not set up through an ISP. Anyone else have any ideas how to resolve this junk mail problem in another way? Thanks.
This worked for me. My email address in Outlook is set up through my local ISP. Example (@localISP.com), not Google or other well known email providers. What I discovered is that my local ISP must have turned on a filter for my email address at some time and what got filtered their was filtering the same way in Outlook. I logged in to the local ISP email panel and checked the filtering and sure enough it was filtering emails. I turned it off so nothing gets filtered and Outlook is now back to normal.
Hope this helps
This worked for me. My email address in Outlook is set up through my local ISP. Example (@localISP.com), not Google or other well known email providers. What I discovered is that my local ISP must have turned on a filter for my email address at some time and what got filtered their was filtering the same way in Outlook. I logged in to the local ISP email panel and checked the filtering and sure enough it was filtering emails. I turned it off so nothing gets filtered and Outlook is now back to normal.
Hope this helps
I think and someone can correct me if I am wrong that it doesn’t matter that you are away from home. All Outlook is doing when getting emails is retrieving them from the server. Whether you are home or 1400 miles away it still retrieves the email from the same server. It may be the server filtering your emails. If the server pits some emails in your junk box outlook will retrieve them no matter where you are and it doesn’t matter how outlook is set up. Make sense?
This worked for me. My email address in Outlook is set up through my local ISP. Example (@localISP.com), not Google or other well known email providers. What I discovered is that my local ISP must have turned on a filter at some time and what got filtered their was filtering the same way in Outlook. I logged in to the local ISP email panel and checked the filtering and sure enough it was filtering emails. I turned it off so nothing gets filtered and Outlook is now back to normal.
Hope this helps
Hi Mark, thanks for the reply and I am glad that works for you. Last week I was 1,400km away from home and the same thing was occurring so I am not so confident it is a local ISP issue.