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I have a recurring email that continues to go to "junk" when I confirm it is "safe." I use Microsoft Outlook
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft owns Hotmail and that is probably the problem.. I would suggest getting a different email (non Hotmail) although I know it is a pain in the butt. I believe a person should have about 4 different email addresses to use for different types of communication.
Unfortunately I have only 2 settings for junk mail - either Standard or Strict. I have Standard checked - you cannot unselect it.
I have never understood why hotmail is opened in Outlook - seems weird - but that's how it is for me.
Hotmail doesn't exist anymore, it's renamed to Outlook for some time now.
Please, read this thread from the start. No junk mail settings helps here. If you have another issue, feel free to start another thread.
Unfortunately I have only 2 settings for junk mail - either Standard or Strict. I have Standard checked - you cannot unselect it.
I have never understood why hotmail is opened in Outlook - seems weird - but that's how it is for me.
I have never used Hotmail but know of it. Are you able to go to Hotmail.com and log in? If so, do that and find your settings, see if there is a junk email setting there. See is it is filtering your emails. If so, change it so nothing is filtered. let me know.