Email keeps going to junk folder even after I say it's safe.

This worked for me. My email address in Outlook is set up through my local ISP. Example (@localISP.com), not Google or other well known email providers. What I discovered is that my local ISP must have turned on a filter at some time and what got filtered their was filtering the same way in Outlook. I logged in to the local ISP email panel and checked the filtering and sure enough it was filtering emails. I turned it off so nothing gets filtered and Outlook is now back to normal.

Hope this helps

One solution suggested online (and I believe from Microsoft) is that there have been repeated security issues connected to emails from the affected sender(s).

If this is the case, why do I receive 5 emails from a single Sender (i.e. same email address) but 3 go to Junk and 2 go to Inbox.

I mark the 3 in Junk as 'Not Junk' and they go to Inbox. Within a minute they are back in Junk, whereas those delivered direct to the Inbox remain there.

I see no logic in suggesting the Sender has 'bad form' when emails from that Sender are treated inconsistently.

Basic logic suggests it is a MICROSOFT PROBLEM and there is no evidence to suggest any resources are being directed to validating / disproving that logic or solving it.

Not happy at all.

I have this too! It is so frustrating and there is no fix.

there is no junk drop[down menu under home in new outlook!

I am having this issue with our bank and financial planner!

Please help