Email keeps going to junk folder even after I say it's safe.

Thanks. How did you get to the "junk" list on your phone?

I'm having to 'create rules' for everything I want to keep!

It's affecting all subscriptions, work emails, official emails and usual junk emails are mixed in and I've missed some that I needed because I have to filter through them all!

Surely there must be a simpler way to fix this

I have exactly the same issue, when I start Outlook everything goes into Junk. I believe it is client side, rather than server, as if Outlook is not running it does not happen on my phone. Once Outlook is started and running, most email arrives successfully.

Ive had this issue ever since I switched to outlook.com for personal emails. It seems its only getting worse. Literally all new emails (unless i have received an email from them before) are heading straight to junk. This includes bank communications, job application updates, government/local body emails and everything. My wife also has the same issue with outlook.com address. MICROSOFT YOU'RE DIGGING YOUR OWN GRAVE BY IGNORING. We're all switching away if you are continuing to ignore and not relaxing your spam policies. I'm guessing they are using us as test cases to create spam signatures to be used for their commercial Office 365 offerings.

I have the same issue on several email addresses that I have said is safe.

Same here, including the domains I'm missing important emails because of this.