Email keeps going to junk folder even after I say it's safe.

Sorry that I can't help. I use Linux and Thunderbird and my problem seemed to self correct. I use a few MS apps and hotmail since the 90's and I find very little help with problems from MS even though I do pay for some apps. Good luck with correcting your problem.

Is there really no solution to this problem? I use Office 365 and the desktop version of Outlook as well as the web based outlook.com with my free Microsoft @live.se account/address. All mail from one specific sender always goes to Trash even though it's in the safe list and the trash filter is set to "none".

I really need to make this work. What can I do? Doesn't Microsoft have any support on their own products/services?

I am glad this worked for you. But I am using a desktop version.

I do not have my email connected with my phone, so the above solution does not apply, but I have the same issues that most others have in this thread. I go to the junk email folder and send the ones I want to the inbox, then a popup comes up asks me if I don't want to have the sender to go to the junk email folder, I say yes, and the emails from the sender still goes to junk. This issue has been going on since April (first post in this thread), and Microsoft still hasn't replied!

Thanks, from one Weber to another. I did that. But my email address does not show in the Spam Addresses. I must be having some other kind of problem.