I am having issue that Yahoo emails are not reaching recipients.

Anonymous
2024-01-07T08:27:47+00:00

I am having issue that Yahoo emails are not reaching recipients. I am getting an error message but after 24hrs not even straight after. It's only come to my attention because in follow up calls, they are telling me that the emails never arrived..

Please advise me how to sort it out as is very important I can reach those yahoo recipients.

Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

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  1. Ron-6928 4,991 Reputation points
    2024-03-12T20:41:27+00:00

    Similar article but it's for GoDaddy customers

    SPF https://www.godaddy.com/help/add-an-spf-record-to-my-domain-for-microsoft-365-40499

    DMARC

    https://www.godaddy.com/help/add-a-dmarc-record-to-my-domain-for-microsoft-365-42204

    DKIM https://www.godaddy.com/help/enable-and-add-dkim-to-my-domain-for-microsoft-365-41748

    My subscription is directly through Microsoft (Exchange Plan 1) so I don't know anything about mail hosting service through GoDaddy other than they use the same Microsoft mail hosting service.

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  2. Anonymous
    2024-03-12T20:36:55+00:00

    Thanks Ron - We will get someone on it.

    Regards

    Craig

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  3. Anonymous
    2024-03-12T20:36:47+00:00

    Wix is handling the DNS. GoDaddy won't be able to help. They're only the registrar. Neither one would be able to provide the SPF or DKIM records necessary.

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  4. Ron-6928 4,991 Reputation points
    2024-03-12T20:29:09+00:00

    You don't have all DNS records (SPF, DMARC and DKIM). https://easydmarc.com/tools/spf-lookup?domain=flintgreen.co.uk https://easydmarc.com/tools/dmarc-lookup?domain=flintgreen.co.uk https://easydmarc.com/tools/dkim-lookup?domain=flintgreen.co.uk

    Contact GoDaddy and ask their support to create (at least) SPF record for your domain. It'd be better to create all 3 records and enable DKIM signing on your domain. GoDaddy should be able to help you fix it. Wix is your DNS host -- where you create those DNS records.

    more info

    Your IT needs this article https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-spf-configure?view=o365-worldwide

    I'm sure they can understand it.

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  5. Anonymous
    2024-03-12T20:14:12+00:00

    Hi

    flintgreen.co.uk

    Noted ref contacting godaddy.

    Thanks

    Craig

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