I am having issue that Yahoo emails are not reaching recipients.

Anonymous
2024-01-07T08:27:47+00:00

I am having issue that Yahoo emails are not reaching recipients. I am getting an error message but after 24hrs not even straight after. It's only come to my attention because in follow up calls, they are telling me that the emails never arrived..

Please advise me how to sort it out as is very important I can reach those yahoo recipients.

Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

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  1. Anonymous
    2024-03-12T16:42:13+00:00

    Many thanks to Kevin. I was getting rejects from Yahoo and I found his DKIM post from page 4 and it resolved the issue--emails are going through now!

    But question for him, Ron, Theo, and any of you other admin types...

    I checked with easydmarc and I have SPF set up, but I do *NOT* have DMARC set up. Do I need it? Note: I am not a bulk sender. This is my personal email account (I just happen to have bought my last name as my domain name).

    The instructions for DMARC recommend an iterative test process and monitoring results as you go... The only person I know with a Yahoo email is someone I'd prefer not to use as a test subject unless absolutely necessary.

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  2. Ron-6928 4,991 Reputation points
    2024-03-12T16:11:33+00:00

    If you must create DKIM records, add 2 new CNAME records with the following entry:

    Record type: CNAME

    Name: selector1._domainkey

    Value: selector1-goldenstring-com._domainkey.goldenstring.onmicrosoft.com

    Record type: CNAME

    Name: selector2._domainkey

    Value: selector2-goldenstring-com._domainkey.goldenstring.onmicrosoft.com

    and go to this address to enable DKIM signing https://security.microsoft.com/authentication?viewid=DKIM (I have onmicrosoft.com as my default signing domain)

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  3. Ron-6928 4,991 Reputation points
    2024-03-12T15:52:17+00:00

    You can't post email address. I can help you here and it's free. One thing to note is your DMARC policy is set to reject (p=reject). We would normally want to monitor it first (p=none). We can step it up later with p=quarantine or reject at the final step. You should be ok without enabling DKIM.

    SPF and DKIM are required if you are a bulk sender https://senders.yahooinc.com/best-practices/?guccounter=1

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  4. Anonymous
    2024-03-12T01:39:04+00:00

    I think I now combined my spf records to one. I also think I added the dmarc record properly, I can't seem to get Microsoft to generate a dkim for me to add.

    I think that is all left assuming I did the others properly (I have no experience but followed instructions on help sites)

    Are you someone who is available to be hired to apply those changes? As you can imagine, this has been detrimental for clients awaiting inquiry replies.

    my personal email: ******@yahoo.com

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  5. Anonymous
    2024-03-12T00:42:18+00:00

    Hi Amanda, there are a couple of things that need to be done to resolve these email issues.

    1st - get DKIM cname records from admin.microsoft.com

    2nd - add the cname records to your dns for your domain (done at GoDaddy/Network Solutions, wherever your domain is registered)

    I just helped a church resolve these issues earlier today. If you would like help feel free to search for my name in the Grand Rapids Mi area. I’ve been helping companies with this type of issue for the past 20 years.

    Also, a shoutout to Ron6576. Ron6576 has been been doing a very good job helping multiple people work through these situations. Kudos Ron6576!

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