400 Bad request from Outlook.com when attempting to add gmail.com account.

Anonymous
2022-12-08T00:48:32+00:00

I am a premium subscriber. When attempting to add my gmail.com account to outlook.live.com I get an error 400 bad request "An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."

The url it attempts to go to is: https://outlook.live.com/mail/1/?JitExp=1&state=2 and then after a few seconds of trying it goes to url: https://outlook.live.com/ and throws the error above.

I have tried clearing my cookies, browser history, incognito mode and restarting chrome browser but nothing seems to work.

Details from the error (w/o the client IP):

X-ClientId: 33370141EF824523AA8D7543DBACA371

request-id OWJiNGRlM2QtMGE2OC01OTc4LThiMGEtNTE4OGNjNzAxNjdk (Base64)

X-OWA-Error TWljcm9zb2Z0LkV4Y2hhbmdlLkRhdGEuRGlyZWN0b3J5LkFERHJpdmVyU3RvcmVB

Y2Nlc3NOb25Mb2NhbEV4Y2VwdGlvbg== (Base64)

X-OWA-Version MTUuMjAuNTg4MC4xNA== (Base64)

X-FEServer QllBUFIwN0NBMDAxMQ== (Base64)

X-BEServer RFM3UFIwMk1COTU1MQ== (Base64)

OS: MacOS Ventura 13.0.1

Chipset: M1

Browser: Chrome (Version 108.0.5359.94)

Any help would be apprecieated.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2023-01-04T15:30:58+00:00

    I continue to experience the issue, no gmail synch to my outlook

    since Christmas

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  2. Anonymous
    2022-12-27T05:26:23+00:00

    Okay HUGE UPDATE: It now works for me! I only did two things in the last week. First, I changed the setting in the admin console to allow less secure apps about a week ago. Get there by left-hand menu Security >>> Access and Data Control >>> Less secure apps However I don't think that was what did it.

    What I think did it was getting my new google workspace account out of trial mode. You do that by paying at least 30 dollars early and waiting about a week. From a conversation I've had with google, one of the techs told me that a trial account does affect things like connecting as a 3rd party apps.

    Good luck everyone. My problem is now solved.

    P.s. I forgot, the other thing I did was connect the workspace account to outlook desktop software as a temporary solution. Maybe that triggered something and why it works now, but I didn't test right after I did that until just now, so could be a coincidence.

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  3. Anonymous
    2022-12-14T22:21:50+00:00

    I am having this same issue no matter what I try, unintalling, reinstalling, restore backup, Been at it all day and I still get the same error message??

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  4. Anonymous
    2022-12-14T22:31:58+00:00

    It may have to do with having a new gmail account or it still being in trial mode. However, I sent this screengrab video of me unsuccessfully loading a new google workspace account into Outlook365, and then successfully loading another older google workspace email using the same exact steps. https://drive.google.com/file/d/1tx0H2aoPUN_Xi47GF9dN37JRYG2_C-ig/view?usp=sharing

    Google replied that it is a problem on Outlook 365s side, but still doesn't make sense why one google workspace email is working, but another isn't.

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  5. Emmanuel Santana 40,195 Reputation points Independent Advisor
    2022-12-08T01:50:21+00:00

    Hello Derk, thank you for reaching out to the Microsoft Community. I am here to help and provide assistance with any questions or concerns you may have.

    Most likely, your error is related to gaining access to a non-local drive storage. The specific error code is Microsoft.Exchange.Data.Directory.ADDriveStoreAccessNonLocalException. This error may be occurring because Outlook is unable to access the drive or directory where your email data is stored.

    May I please suggest trying the following:

    1. Use another browser to navigate to your webmail.
    2. Check out your firewall settings, sometimes a firewall rule is preventing communication with the server.

    Let me know if the problem persists.

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