400 Bad request from Outlook.com when attempting to add gmail.com account.

Anonymous
2022-12-08T00:48:32+00:00

I am a premium subscriber. When attempting to add my gmail.com account to outlook.live.com I get an error 400 bad request "An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."

The url it attempts to go to is: https://outlook.live.com/mail/1/?JitExp=1&state=2 and then after a few seconds of trying it goes to url: https://outlook.live.com/ and throws the error above.

I have tried clearing my cookies, browser history, incognito mode and restarting chrome browser but nothing seems to work.

Details from the error (w/o the client IP):

X-ClientId: 33370141EF824523AA8D7543DBACA371

request-id OWJiNGRlM2QtMGE2OC01OTc4LThiMGEtNTE4OGNjNzAxNjdk (Base64)

X-OWA-Error TWljcm9zb2Z0LkV4Y2hhbmdlLkRhdGEuRGlyZWN0b3J5LkFERHJpdmVyU3RvcmVB

Y2Nlc3NOb25Mb2NhbEV4Y2VwdGlvbg== (Base64)

X-OWA-Version MTUuMjAuNTg4MC4xNA== (Base64)

X-FEServer QllBUFIwN0NBMDAxMQ== (Base64)

X-BEServer RFM3UFIwMk1COTU1MQ== (Base64)

OS: MacOS Ventura 13.0.1

Chipset: M1

Browser: Chrome (Version 108.0.5359.94)

Any help would be apprecieated.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2022-12-08T16:51:59+00:00

    Hello Phillip,

    Thank you for the reply. I have attempted Safari and still have the same issue. Firewall rules are not preventing the communication.

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  2. Anonymous
    2022-12-14T14:10:56+00:00

    I'm having the same issue with standard gmail account. It should work as per to TIPS box:

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  3. Anonymous
    2022-12-08T17:46:25+00:00

    Those steps are for desktop application, not web. The issues I am having are for the outlook.com web UI.

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  4. Anonymous
    2022-12-09T19:33:22+00:00

    That looks like it is for accounts that are not gmail. Outlook allows gmail all the time. There must be some new setting in Gsuite that Google rolled out. I can successfully connect a gmail gsuite account that was created a couple years ago. When I try my new gsuite account I get this error.

    I have checked Gsuite settings and the box for "Enable Google Workspace Sync for Microsoft Outlook for my users" is turned "ON". https://admin.google.com/u/4/ac/apps/gmail/enduseraccess

    Anyone else think of anything?

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  5. Ben4724 4,480 Reputation points Independent Advisor
    2022-12-09T01:21:42+00:00

    Hi Derk! My name is Ben and hope you are well.

    With regards to your issue, I believe you are adding this via the Outlook.com webmail based on the details provided.

    For adding connected accounts on the webmail, once a connected account has been removed it cannot be added back based on the last post via https://support.microsoft.com/en-us/office/add-...

    This references the connected accounts via Outlook web and this could be one of the reason why it cannot be added.

    I hope the information helps. If you are trying to add it via app, please let us know so we can further guide you.

    Regards,

    Ben

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