400 Bad request from Outlook.com when attempting to add gmail.com account.

Anonymous
2022-12-08T00:48:32+00:00

I am a premium subscriber. When attempting to add my gmail.com account to outlook.live.com I get an error 400 bad request "An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."

The url it attempts to go to is: https://outlook.live.com/mail/1/?JitExp=1&state=2 and then after a few seconds of trying it goes to url: https://outlook.live.com/ and throws the error above.

I have tried clearing my cookies, browser history, incognito mode and restarting chrome browser but nothing seems to work.

Details from the error (w/o the client IP):

X-ClientId: 33370141EF824523AA8D7543DBACA371

request-id OWJiNGRlM2QtMGE2OC01OTc4LThiMGEtNTE4OGNjNzAxNjdk (Base64)

X-OWA-Error TWljcm9zb2Z0LkV4Y2hhbmdlLkRhdGEuRGlyZWN0b3J5LkFERHJpdmVyU3RvcmVB

Y2Nlc3NOb25Mb2NhbEV4Y2VwdGlvbg== (Base64)

X-OWA-Version MTUuMjAuNTg4MC4xNA== (Base64)

X-FEServer QllBUFIwN0NBMDAxMQ== (Base64)

X-BEServer RFM3UFIwMk1COTU1MQ== (Base64)

OS: MacOS Ventura 13.0.1

Chipset: M1

Browser: Chrome (Version 108.0.5359.94)

Any help would be apprecieated.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2022-12-28T16:11:57+00:00

    I'm having the same issue. Gmail worked great on outlook live until a few days before Christmas. I continue to get the "400 Bad request. An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."

    Please provide direction

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  2. Anonymous
    2022-12-27T17:42:50+00:00

    I have the same problem, I am using office365 with my google account and it worked perfectly well until recent months. The desktop app started having problem as sending event invitation but no one receive, also the attached file automatically disappear when sent email. I have to move to outlook web but it stop connecting since few days ago. Please fix the problem

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  3. Anonymous
    2022-12-08T23:31:46+00:00

    I am having the same exact problem. I am trying to add a G-Suite (Paid) email to my outlook 365 (online). This is a NEW Gsuite account I just set up. Interestingly, it works fine when adding a Gsuite email for another account that I set up a couple years ago. So I think it seems to me to be a Gmail problem with newer accounts.

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  4. Emmanuel Santana 40,195 Reputation points Independent Advisor
    2022-12-08T17:47:23+00:00

    Thank you for your patience and for allowing me to help you with the solutions I have provided. I apologize if those options didn't work for you.

    I am currently out of ideas, but we can wait and see if anyone else in the community has a solution for this issue.

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  5. Emmanuel Santana 40,195 Reputation points Independent Advisor
    2022-12-08T17:28:30+00:00

    Understood Derk,

    Can you please review if this link: https://answers.microsoft.com/en-us/outlook_com... could prove useful to fix your problem?

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