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I have been using Outlook 2016 Desktop for Windows for quite awhile to access my AOL - (Verizon.net) emails. Just recently, I can't sync my AOL emails to my Outlook 2016 Desktop app. I can not generate an app password via AOL in order to sync and download my new emails to Outlook. I have contacted AOL several times and they are NO help at all. How can I generate a 3rd Party App password to make my outlook work as before? Any ideas/solutions on how to get around this issue?
P.S. I am using Outlook 2016 Desktop (Windows 11), not Outlook 365 or Outlook.com app.
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I logged into my AOL email via the web today, then I saw this message so I logged back in and tried to generate a password and it worked!!! I generated 3 extra passwords to use in case I need them and the generator gets finicky.
Thanks for the tip!
I have had the same issue, and was told by AOL tech support on Monday -- to log in from desktop and phone at least twice a day, so that "they" know which your primary devices are. It should start to work - eventually. I thought this was a useless answer, but had no better idea how to fix it. And, as of today - 4 days later - I can generate passwords. It may be coincidence, or not, but wanted to pass along. Tech support is aware of the issue, but no one is giving them estimates on when it will be fixed, or anything at all to share with customers. I've never liked AOL - but, I like my verizon email - so I'm stuck with them. HTH someone else.
AOL refuses to fix this.
YES it is!!! There "HELP Desk" should be called the "NO Help Desk" ... All they do is tell you that the option to generate an app password is down and keep trying!
No it is really flaky. It works sometimes and other times you get the error message. And AOL Help Desk is NO HELP at all. I kept trying and finally got it to generate an app password.