Can't Generate 3rd Party App Password (AOL) for Outlook 2016 Desktop using Windows 11

Anonymous
2023-01-24T16:15:37+00:00

I have been using Outlook 2016 Desktop for Windows for quite awhile to access my AOL - (Verizon.net) emails. Just recently, I can't sync my AOL emails to my Outlook 2016 Desktop app. I can not generate an app password via AOL in order to sync and download my new emails to Outlook. I have contacted AOL several times and they are NO help at all. How can I generate a 3rd Party App password to make my outlook work as before? Any ideas/solutions on how to get around this issue?

P.S. I am using Outlook 2016 Desktop (Windows 11), not Outlook 365 or Outlook.com app.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-05-30T16:46:27+00:00

    I had to change the password for a client's AOL account (really verizon, but AOL is the host) today - and after I changed the password and went in to create a new app-specific password, it gave me that message "sorry this service is not available." I called AOL and spoke with two different reps, and they both said the same thing. "That's correct, you cannot create an app-specific password right now; we have no idea when it will be fixed or available, and just go to the browser instead." I asked - any idea on when it will be fixed? Nope - they have absolutely no idea - days/weeks/months/never. They don't know.

    So... I think we will have to change email hosts. Our account has been through so many iterations and ownerships over the years... GTE, Yahoo, Verizon, AOL. I think AOL has no clue what is going on in the technology. And now I hear there is ANOTHER company who is hosting AOL emails.

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  2. Anonymous
    2023-05-28T14:09:01+00:00

    It's not an issue with microsoft, it's an issue with AOL. The third party app password generator does not work anymore. That has nothing to do with Microsoft.

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  3. Anonymous
    2023-02-17T13:59:03+00:00

    Hi Lynne,

    That is strange .. I just was able to generate an app password this morning (17-Feb-23) at 8:40 AM EST on AOL. My outlook is working fine. I am using Outlook 2016 Desktop. I am sure your are doing the same steps I am listing below, but just in case you aren't, here are the steps I just did and it WORKED!

    1.) Login to AOL email Account

    2.) Go to options (Top Right Corner)

    3.) Scroll down to "Account Info"

    3.) Go to "Account Security"

    4.) Scroll down to "Other ways to sign in"

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  4. Anonymous
    2023-02-17T11:44:58+00:00

    I just tried again and it didn't work....again. Really frustrated as I have a ton of work to do and can't communicate with groups etc.

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  5. Anonymous
    2023-02-16T01:01:47+00:00

    I'm sorry to hear this one. Yes this is frustrating since they cannot do anything on their side. I heard that this happened last Oct 2022 and I saw that some AOL user already managed to "Generate App Password" since last January 19, 2023. You can try to do it again and hopefully this is working this time.

    Dear Rian,

    The app password is not working anymore. It was working up to last week somewhere since I did receive email using app password and imap.

    AOL support explained to me today that app password is not working due to an issue with Microsoft. I also had the feeling as mentioned by Vinnie that they wanted to sell me the AOL premium solution for desktop.

    For the time being they foresee no other solution.

    Hopefully a different solution/workaround will popup somewhere. In the meantime I can get to my email on my iOS device and via webmail.

    Regards,

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