Hotmail/Outlook.com junk mail filter not working

Anonymous
2023-02-20T12:27:40+00:00

Hello

It seems that from the early hours of this morning 20/02/2023 the junk mail filter on hotmail.com email addresses has stopped working. This has happened to both my partner and myself and we have tried to find the Settings menu item to ensure this is set to High and it does not seem to exist anymore!

Please can someone please let us know how to re-instate the High junk mail filter so that only known senders emails appear in Inbox and all other senders go to the Junk folder. I have used this setting for YEARS but overnight something seems to have updated and my Inbox is now full of my junk email.

It's as though something has been updated/removed overnight that should not have.

Best,

Chantal

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2023-02-20T12:29:46+00:00

    The setting is under junk email and now called "Only trust email from addresses in my safe senders and domains list and safe mailing lists" and NO it is not working as of this morning.

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  2. Anonymous
    2023-02-20T17:20:23+00:00

    Spent two hours on this craziness. I'm done. They don't repair today and I will close account and move to a Gmail acct.

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  3. Anonymous
    2023-02-20T15:16:16+00:00

    Hello

    It seems that from the early hours of this morning 20/02/2023 the junk mail filter on hotmail.com email addresses has stopped working. This has happened to both my partner and myself and we have tried to find the Settings menu item to ensure this is set to High and it does not seem to exist anymore!

    Please can someone please let us know how to re-instate the High junk mail filter so that only known senders emails appear in Inbox and all other senders go to the Junk folder. I have used this setting for YEARS but overnight something seems to have updated and my Inbox is now full of my junk email.

    It's as though something has been updated/removed overnight that should not have.

    Best,

    Chantal

    You're not alone, Chantal. This is crazy!

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  4. Anonymous
    2023-02-20T14:57:42+00:00

    Maddening is a good word.

    The last time this happened, it took a while to resolve it. Hopefully, Microsoft is on it now since so many are reporting the problem.

    Good luck.

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  5. Anonymous
    2023-02-20T12:58:24+00:00

    Hello Chantal, My name is Sajjad and I will be assisting you.

    I understand your concern and multiple users are reporting that they are receiving more junk emails now. I believe it's something from the server side that is not working properly. In the meantime, I would suggest checking the articles below to help protect your Outlook, change the level of protection, and reduce spam emails:

    Help protect your Outlook.com email account:

    https://support.microsoft.com/en-gb/office/help...

    Please check the article below to change the level of protection:

    https://support.microsoft.com/en-us/office/chan...

    Also, please check the article about reducing spam emails:

    https://support.microsoft.com/en-us/office/10-t...

    Warm Regards,

    Sajjad

    Note: This is a user-to-user support forum and I am a fellow user.

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