Hotmail/Outlook.com junk mail filter not working

Anonymous
2023-02-20T12:27:40+00:00

Hello

It seems that from the early hours of this morning 20/02/2023 the junk mail filter on hotmail.com email addresses has stopped working. This has happened to both my partner and myself and we have tried to find the Settings menu item to ensure this is set to High and it does not seem to exist anymore!

Please can someone please let us know how to re-instate the High junk mail filter so that only known senders emails appear in Inbox and all other senders go to the Junk folder. I have used this setting for YEARS but overnight something seems to have updated and my Inbox is now full of my junk email.

It's as though something has been updated/removed overnight that should not have.

Best,

Chantal

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2023-02-20T13:58:05+00:00

    The setting is under junk email and now called "Only trust email from addresses in my safe senders and domains list and safe mailing lists" and NO it is not working as of this morning.

    So this is an all user issue (as I suspected) rather than specific user issue.

    Would like this function to the re-instated ASAP as my inbox is wild !! (and not in a good way)

    I have the same problem and feel the same way. I'm pretty sure it has to do with the new updates from yesterday. It happened the last time Microsoft make big changes to the platform.

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  2. Anonymous
    2023-02-20T14:31:20+00:00

    Came here to report this same thing has happened to me since the early hours of this morning. Not happy to see that others are having this exact same issue but glad that I'm not alone in this maddening situation. Completely agree with what Cheri stated about how it most likely has to do with the update since everything was working just fine with my account until updates happened. REALLY hope this issue is resolved soon!

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  3. Anonymous
    2023-02-20T12:50:08+00:00

    The setting is under junk email and now called "Only trust email from addresses in my safe senders and domains list and safe mailing lists" and NO it is not working as of this morning.

    So this is an all user issue (as I suspected) rather than specific user issue.

    Would like this function to the re-instated ASAP as my inbox is wild !! (and not in a good way)

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  4. Anonymous
    2023-02-20T15:46:54+00:00

    Same here in the US. Woken up at 6am with nonstop notifications on my cell for my Outlook app - all spam emails. Microsoft get your s*** together!

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  5. Anonymous
    2023-02-20T15:03:43+00:00

    Same issue here.....filtering stopped working last night just before midnight EST. I've been using hotmail for 20 some odd years so safe to say the amount of junk I receive is staggering. I get perhaps 5+ junk emails an hour so waking up to an inbox full of junk was not how I hoped to start things for the week :/

    .....and as others have mentioned, the "trust only emails from the safe list/contacts" isn't doing anything at all.

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