Outlook saying I need more storage.

Anonymous
2023-02-17T14:48:45+00:00

Hi there,

I've used a live.com account for years, and have always logged in through my browser to view emails. Today, the page loaded with a thin red notification at the top stating "From February 1, you'll need more storage to send or receive email."

Obviously, for a start, it's 16 days past February 1 which is weird, and my email is all working fine at the moment.

Clicking on "Manage Storage" opens a window, which states that my total used for my Microsoft Storage (things backed up from a laptop I hardly use, didn't even realise that they were being backed up to be honest) is 7.8GB out of a 5GB limit. I tried unsyncing my desktop on said laptop, but all it's done is remove everything from that laptop, which is pretty frustrating as I just wanted to leave the data on there and just free up some space on the Microsoft storage.

Anyway, I'm not overly bothered by that by now, as I'm more worried about my emails not working. Separate to the Microsoft storage, it lists my "Email Storage", which is 7.6GB out of 15GB. Does anyone know why I'm getting notified that I'm in danger of losing my email and pushed to buy a ridiculously expensive price plan?

Thanks in advance

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2023-03-01T10:05:21+00:00

    I understand you mentioned. Attachment count toward onedrive 5Gb.

    So i check out my onedrive, and it said i only used 53mb out of 5Gb.. which is totally empty.
    Now back to my Hotmail, it said my MICROSOFT STORAGE is 5.7Gb out of 5Gb.... so the red bar appear.

    now the funny thing.
    my EMAIL storage is 11.4/15Gb

    so... what is going on here.
    onedrive is 53mb/5gb empty
    microsoft Drive is 5.7/5 exceeded
    email is 11.4/15

    this is so messy.. and hard to understand.

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  2. Anonymous
    2023-02-28T19:33:19+00:00

    Yes I've had my email forever to and noticed recently that alot of my junk emails are now in my inbox! I wish there was a way to stop this I don't like it.

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  3. Anonymous
    2023-02-28T18:24:11+00:00

    GREEDY MICROSOFT!!! PERIOD! AND-I GET A FEW EVERY DAY-SPAM-BLOCKED THIS ****, STILL GETTING THESE!!! osemar@microsoft.com <osemar@microsoft.com>=====THIS PERSON-NO LIFE?? BOTHER OTHER PEOPLE?? MICROSOFT REALLY S*CKS!

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  4. Anonymous
    2023-03-04T09:36:57+00:00

    I understand you mentioned. Attachment count toward onedrive 5Gb.

    So i check out my onedrive, and it said i only used 53mb out of 5Gb.. which is totally empty.
    Now back to my Hotmail, it said my MICROSOFT STORAGE is 5.7Gb out of 5Gb.... so the red bar appear.

    now the funny thing.
    my EMAIL storage is 11.4/15Gb

    so... what is going on here.
    onedrive is 53mb/5gb empty
    microsoft Drive is 5.7/5 exceeded
    email is 11.4/15

    this is so messy.. and hard to understand.

    Microsoft Storage appears to be the umbrella term for all file storage, including attachments in Outlook AND OneDrive storage used directly. So 4GB of attachments and 500MB of OneDrive usage is 4.5GB of Microsoft Storage.

    Microsoft is giving users 15GB of mailbox storage. That does NOT include attachments, just the text (and possibly embedded images) that is stored in the mailbox.

    All attachments are being placed into Microsoft Storage moving forward, that has been capped at only 5GB.

    This is a free service, they have every right to make this change, and frankly I've seen in other threads that the upgrade is $1.99/mo or $20/year which sounds reasonable, HOWEVER... This is intentionally deceiving and confusing for most users who don't comprehend the different without 20 minutes of further explanation. The limits should be 1:1 or the mailbox should be lower than the attachment storage. The way this has been implemented reeks of fear mongering people into spending money that they never had to before. More information should have been provided, and old accounts should be grandfathered into a middle tier somewhere.

    Shameful rollout of this change, honestly.

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  5. Anonymous
    2023-03-01T12:47:07+00:00

    MS way of making money form of extortion!

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