This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am paying for Office. I can't use it properly. My One Drive files are deleted and I can't add any files. And I can't get Microsoft to communicate with me through the chat and phone links.
This is very bad customer service!
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
WHY? Why is everything Microsoft so damn complicated, KISS - Kept It Simple Stupid ...I am going to Apple - probably as difficult as Microsoft,,,, can't be much worst
Microsoft has no support and that's bad. Google is even worst than Microsoft. Google is the worst at everything. Google really sucks
I wouldnt say it sucks. I would say that they dont have any support. 1st it was their bad design that led me to make mistake. 2nd it is their bad design that doesnt allow me to fix my mistake. 3rd it took long time to even find way to try to contact them. 4th I have been waiting for over 1h for someone to connect my chat. I basically cant use my email that I have had for over 15years and I cant get any help.
i just installed windows 11 and i hate hate hate it!!!!!!!!!!!!
Sorry to hear of your difficulty and I totally understand and feel your frustration with Microsoft.
Yes, I think Microsoft has really shot itself in the proverbial foot by moving their support online. They might as well just have discontinued support altogether - at least that would set up the customer with accurate expectations.
A word to the wise: I've been making, installing and repair computer systems (and peripherals) for many years and if there's one thing I've learned about Microsoft's "new and improved' versions of their Windows operating system it's that to NEVER, EVER jump on the upgrade bandwagon - not at least for the first nine months after its release date. To do so is volunteering to be one of their beta testers (in my opinion). But alas, you took the plunge so one can't look back at that point. At least with Windows 10 they offered pretty good transitional support - I guess those days are now over.
I'm telling ya' - Apple is going to see a lot of people make the switch as a result of the lack luster (translation: non-existent) support experience Microsoft offers.
Is anyone up in Microsoft's ivory tower listening?! I doubt it.