I agree 100% I can't even talk to someone live on the phone and no one can help with the issues I'm having I made a microsoft account that told me I couldn't make it so I can redeem a game code so I can play it that I PAID FOR and I can't log into that account because the password is wrong and I can't recover it because 1. THE ACCOUNT IS NEW. There for I HAVE NO PROOF no contacts no recent messages and now I'm out of money because it redeemed on that account I can't get into, this is why I STOPPED using microsoft, this company is legit the WORST when it comes to customers and actually helping. I'm beyond pissed, so, you my dude are 100% right. MICROSOFT FIX YOUR ****. Or at least help me unreedem this damn code from my other account so I can apply it to the new one I HAD to make because microsoft wanted to be a butthole and say I couldn't make the previous one but proceeds too and keeps me logged in while I made a new one because it gave me an error. WOW. so now my redeem code is on the account I can't access, so there for money waisted. Ya'll suck.