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I am paying for Office. I can't use it properly. My One Drive files are deleted and I can't add any files. And I can't get Microsoft to communicate with me through the chat and phone links.
This is very bad customer service!
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have noticed this too. They really suck with support now. You are on your own. Unless you want to go in endless circles trying to get to a human.
55 minutes on a support chat to remove a family member from my Microsoft Family account. The support person typed 8 lines, and have not even started to try to solve the problem yet.
All of the chat is obviously copy/paste text and contain broken English that I am barely able to understand.
How does Microsoft actually help anybody?
This is the worst customer service I have ever had in my life. Zero percent chance I ever use my Microsoft account for anything ever again.
One should never let Microsoft update your system. What Microsoft puts in your system f...ks it up even more. Rule: do not allow Microsoft to update
I was brightly informed that Microsoft has moved its Technical Support Online...
Wow. Great move. I bought a very expensive laptop. I immediately upgraded me to Windows 11. Fine. I used a Migration app to move some of my data from old to new. OneDrive ignored the old settings. Went mad and locked up trying to sync all of my files. Eventually I had to uninstall it to get my machine back into my control. Now the App does not work properly (what a shock) since I chose NOT to spend more money with MS.
I used the online chat "support" since we have NO other option.
Did I get resolution? Of course not.
Was I satisfied, Was it Easy? No.
Should I continue to spend with Microsoft? No. I am surely not enthused to do so ever again.
Over a year later and I still go to geek squad for help because they’ve done more for me than Microsoft tech support EVER could in a million years. You can’t call anyone and virtual support doesn’t help at all for deeper specific issues. My PC hasn’t worked properly for months because some idiot tech support agent made me do a bunch of things that messed up my PC. I don’t know how these things work so I trusted her. These people don’t get paid to help you, they get paid to answer the phone. DO BETTER MICROSOFT