iOS Outlook App - repeatedly closes on-screen keyboard (whilst typing!) and “attached” keyboard

Anonymous
2020-04-07T09:36:03+00:00

I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.

This manifests itself thus: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.

It does exactly the same thing for at attached physical keyboard.

If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.

This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.

Solution is not to use iOS Outlook for typing. :-)

Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.

Outlook | Outlook for mobile | Outlook for iOS | For home

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  1. Anonymous
    2020-04-08T15:23:22+00:00

    I have the same issue since the last iOS update, and it's 100% Outlook, not any other app. It occurs on all my iOS devices, one iPhone, two iPads and one mini iPad.

    The app seems to lose focus and the keyboard closes. There is some background process in the app itself, probably syncing the mailbox with Exchange, which is pulling the user interface away. The problem is either a bug in Outlook for iOS or in an incompatibility between the app and the current iOS. There's no going back, so unfortunately, we have to live with a broken system until they resolve the issue.

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  2. Anonymous
    2020-04-20T14:37:36+00:00

    I've been doing that for over a week now and all they ask me to do is uninstall it and reinstall, then reconnect my account. It makes no different at all to the way the keyboard disappears in *just* this app. Everything else on the ipad works fine. It's just Outlook.

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  3. Anonymous
    2020-04-09T18:57:22+00:00

    IPadOS 13.4.1 - fully uo to date.

    Sadly, makes no diffrence. Outlook unuseable for typing!

    Have used in-app support now.

    I cannot be the only one in the world with this problem. Thanks.

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  4. Anonymous
    2020-05-20T10:46:02+00:00

    Hey, i had the same problem but this seems to have worked (from Microsoft in-app support)

    force close outlook (https://support.apple.com/en-us/HT201330)

    then re-open outlook, go to the settings gear in bottom left hand corner. go to your account and click reset account. force close and repeat for each account you have. 

    appesrs to be working fine now in composing new emails, replies, and forwards. 

    This solution seemed unlikely at first, but it worked. I can type more than a few words at a time again. Thanks a lot. (Using the new Magic Keyboard.)

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  5. Anonymous
    2020-05-02T13:55:25+00:00

    Hey, i had the same problem but this seems to have worked (from Microsoft in-app support)

    force close outlook (https://support.apple.com/en-us/HT201330)

    then re-open outlook, go to the settings gear in bottom left hand corner. go to your account and click reset account. force close and repeat for each account you have. 

    appesrs to be working fine now in composing new emails, replies, and forwards.

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    9 people found this answer helpful.
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