iOS Outlook App - repeatedly closes on-screen keyboard (whilst typing!) and “attached” keyboard

Anonymous
2020-04-07T09:36:03+00:00

I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.

This manifests itself thus: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.

It does exactly the same thing for at attached physical keyboard.

If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.

This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.

Solution is not to use iOS Outlook for typing. :-)

Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.

Outlook | Outlook for mobile | Outlook for iOS | For home

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  1. Anonymous
    2021-02-04T13:05:47+00:00

    I don’t know if you found a fix yet. But it was happening to me when I hit the ellipsis to get the reply option. But if I hit the the reply option at the bottom of my app screen, I had no issues with the keyboard dissapearing.

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  2. Anonymous
    2020-05-22T12:51:10+00:00

    I am having the same issue with Outlook (latest version installed) on my 3rd gen iPad Pro 12.9” (iOS updated to latest). I have messaged Outlook support in the app but have not received a response in 48 hours. Very frustrating issue.

    The issue seems to only occur when I am composing a message (vs when I am typing in the Search box or Move window), so I suspect it has to do with syncing drafts back to my email provider, but I am not positive.

    I’ve tried force quitting, resetting accounts one by one, force quitting again, etc. These are temproary fixes but I have found no permanent solve. Anybody have any luck so far?

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  3. Anonymous
    2020-05-20T13:14:09+00:00

    Alas, this does not work for me. I would delete Outlook altogether, but work insist we use it.

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  4. Anonymous
    2020-04-20T14:19:20+00:00

    Hello Brian,

    As we have dedicated support channel for Outlook for iOS app, please contact the in-app support and the experts there will help to look into the issue further. Tap your profile photo and then ? -> Contact Support. 

    Regards,

    Rick

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  5. Anonymous
    2020-04-09T14:46:17+00:00

    Hello Diacritical,

    According to my test, the Contact Support button is still available in my Outlook for iOS version 4.32.0. Please try to re-add your account to Outlook for iOS to see if it helps. Besides, you can also re-install the application and double check if you can find the contact support option in all the devices. Once you find it in any device, please contact the in-app support so that our relevant would investigate to it further.

    Regards,

    Rick

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