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I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.
This manifests itself thus: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.
It does exactly the same thing for at attached physical keyboard.
If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.
This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.
Solution is not to use iOS Outlook for typing. :-)
Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.
Using Outlook for iOS for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same exact issue. iPhone 11 - everything’s updated. Keyboard keeps disappearing in the middle of typing an email. Only happening with Outlook app - every other app is fine.
I had this problem, but solved it by using the “reset email account” function in Outlook for my gmail accounts. If appears right next to Delete Account. I had 5 accounts 2 O365 and 3 Gmail. For only the Gmail accounts, I did the reset. Each time, it would auto close Outlook. I reopened it, did it for the next account, etc. Solved it.
This fixes it for me but for a short amount of time. Starts disappearing again after not too long.
I’m also now experiencing this issue in my iPhone...incredibly frustrating.
I had this problem, but solved it by using the “reset email account” function in Outlook for my gmail accounts. If appears right next to Delete Account. I had 5 accounts 2 O365 and 3 Gmail. For only the Gmail accounts, I did the reset. Each time, it would auto close Outlook. I reopened it, did it for the next account, etc. Solved it.
Hopefully this comes through with the screenshot I just tried to insert. It’s my Settings/Labels tab in Gmail. I first tried unchecking the red-highlighted drafts folder. That broke the connection between Gmail and Outlook altogether, so I had to recheck it. Then I unchecked the green-highlighted one at the bottom. That fixed it. Something about the process of auto-syncing drafts back to that folder while I was composing emails was yanking me out of the composing and taking my keyboard away. Unchecking stopped it from syncing to that folder and now Outlook doesn’t kill my composing as I’m still typing. I can’t promise you have exactly that folder, but I do think the issue is a sync problem. Outlook is trying to sync to some drafts folder in the middle of composing and that’s what’s making the keyboard disappear.
My fix above fixed it for me. There was a rogue “drafts” folder that I didn’t need on the system (in my case, Gmail) that was syncing with Outlook mid-composing and that sync shut down the composing. I deleted the folder on the system side (i.e., on Gmail) and it has worked flawlessly ever since on multiple devices (ipad, iphone).
Hi - no, I've had no luck either, despite loads of communications from M$ asking me to try various 'fixes'. None of which have worked. The only solution is to not use it, but as my employer requires me to do so for encrypted emails, I sometimes find myself replying to emails, then giving up as I can't type more than a few characters before the keyboard evaporates into thin air.