iOS Outlook App - repeatedly closes on-screen keyboard (whilst typing!) and “attached” keyboard

I’ve been using iOS Outlook for a while on an iPad Pro. Apart from its quirky style, which is a bit of a steep learning curve, even coming from over a decade of using Outlook for Windows, it has a major keyboard bug. It closes the on-screen keyboard (whilst typing!) and even an “attached” physical keyboard is deactivated during typing.

This manifest itself this: you can type two or three words, then the keyboard on the screen disappears. So you reload it, type a bit more, and it closes again.

It does exactly the same thing for at attached physical keyboard.

If I switch to the iOS Mail app (native Apple), I have no keyboard issues, either on screen or physical. The same is true for all other apps on the device.

This strongly supports the fact that the iOS Outlook app has a keyboard bug. I’ve reported this to my IT department, who say nobody else says it does this. I have seen online similar iOS keyboard issues with Microsoft apps in the recent past, so I suspect this is a known bug.

Solution is not to use iOS Outlook for typing. :-)

Anybody know a ‘fix’ for the app please? I’ve reinstalled it, to no benefit.

Ive got the same exact issue. What is the fix?

I'm experiencing the same issue specifically with iPad Pro, 12.9 inch, 3rd gen, with Folio cover keyboard - updated version of Outlook, current iOS 13.3.1

Only happens with outlook - is solved temporarily by restarting app but eventually resurfaces behavior. Other office apps unaffected.

Typing appears to be truncated by time rather than say character count or specific keys - it simply stops as if the keyboard were disconnected. You can type again by reinserting the cursor by touching - again it will fail shortly thereafter until app is force quit and restarted. Once the bug starts, typing can only be done for about three seconds

Other apps function normally with no issues during those events.

Rick,

Maybe you need to get somebody on your team to go out and buy an iPhone and test the Outlook app. This is happening to a lot of people. It's a bug in the Outlook App.

It happens to me whenever I try to reply to an email message. Its unusable when trying to reply to somebody's email. The keyboard closes as soon as I click on the reply window and I can't type a thing.

Hello,

simple and it worked ! Thanks!

Greg

Hey, i had the same problem but this seems to have worked (from Microsoft in-app support)

force close outlook (https://support.apple.com/en-us/HT201330)

then re-open outlook, go to the settings gear in bottom left hand corner. go to your account and click reset account. force close and repeat for each account you have. 

appesrs to be working fine now in composing new emails, replies, and forwards. 

This solution seemed unlikely at first, but it worked. I can type more than a few words at a time again. Thanks a lot. (Using the new Magic Keyboard.)

Hello Andrew,

May I know the version number of your iOS? Regarding to this problem, I suggest you first check updates for iOS to see if it helps. Make sure your Outlook for iOS application and iOS are both the latest version.

If the same issue persists, I would like to invite you to contact the in-app support for further assistance. As in the forum, we have limited knowledge about Outlook for iOS application, and there is a dedicated support team for Outlook iOS. They will help you look into your problem and analyze the cause further. Tap your profile photo and then the ? > Contact Support.

Your understanding and cooperation would be highly appreciated.

Regards,

Rick