Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-12-29T16:06:12+00:00

    I gave the latest version try, but it is even more broken than it was before the October 9 update:

    • New email push notifications doesn't work at all
    • Sending email doesn't work, email is stuck "sending"
    • Manual checking for new message works, but it always displays "read more messages" link.

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  2. Anonymous
    2020-12-08T21:12:42+00:00

    In case this helps , 

    I have OfA Support an IMAP account to work with.  They report that, using version 4.2045. 2, it worked. I tried setting it up again on my device. I still get Login Error. They suggested that I login anyway, rather than "cancel". I did and get a perpetual Downloading Your Message .   Same problem I have with my own IMAP account. Their response is, 

    "we have checked the account and the test confirms that this is an account issue, it can be with the login info or the server settings.

    We can't do anything about that.

    Please let me know if you have any other questions." 

    Then, I pointed out that they were able to add the account.  I asked what settings they used and what version of OfA. The reply was, 

    " I have the same version as you.

    Once I get the error message about the certificate, I tap on "Login" and it works.

    I confirm again that your account can't work correctly as the test that we have made is failed.

    We can't do anything about that, you can check that with your provider.

    Please let me know if you have any other questions."

    I have now requested screenshots of the settings they used .   No answer yet. Please let me know if you have any other questions. 

    Support did not send screenshots.  Instead, they wrote, 

    " Hi, I didn't use advanced settings, only email address, and password.

    The account can be added but it will not work correctly, maybe you will not receive emails or you will have slowness to receive and send emails.

    The test that we have done confirms that the account will not work here.

    Please let me know if you have any other questions"

    Please let me know if you have any other questions.

    That didn't help me.  For me, using simple settings resulted in the same outcome. I then asked the OfA support agent if he or she knows anyone on the team that is using an IMAP service that works.  The reply is that they use IMAP and there are many users with IMAP account who have no issue.  I then asked what third party IMAP email service has been working for these folks, one that I can subscribe to.  The agent answered, "I'm sorry but we can't help you with that.  Please accept my apologies. and let me know if you have any other questions."

    Please let me know if you have any other questions.

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  3. Anonymous
    2020-12-07T20:58:38+00:00

    And yes, I've set up an account for them to try.

    Did they get it to work on their end, on Outlook for Android?

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  4. Anonymous
    2020-12-07T14:43:32+00:00

    Have you tried sending them screenshots of a log?

     Have you tried setting up an IMAP account on your server and walking them to set it up themselves on OfA?

    Yes, I've sent screenshots of both the IMAP and SMTP logs, showing successful connections. 

    And yes, I've set up an account for them to try.

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  5. Anonymous
    2020-12-07T05:14:17+00:00

    Do not expect the Microsoft support to help you :-)

    The words Microsoft and support are mutually exclusive, I too have the same issue with adding an IMAP account, you would think such a major bug would be fixed up promptly but nope.

    Time to find a new mail client for android, does anyone have any recommendations? 

    Mark

    TypeApp, Bluemail, Aquamail and even Samsung's own email app works with IMAP severs. I just check outlook as and when MS rolls out an update. At least with the latest 4.2045.2, I was able to add my mweb account with the ISP's correct ports.

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