Outlook.com contacts not syncing to iPhone (but calendar and e-mail are)

Joan,

Outlook on the web shows the mobile devices that you use to connect to your mailbox. If a device isn't syncing properly, you may delete it from this list. Doing so removes the partnership between the mobile device and your mailbox, but doesn't delete the email account from your phone. Removing this partnership often fixes sync issues. Here's how:

1. Sign in to Outlook.com
2. Choose Settings, then click Options.
3. In the left navigation bar, under General, choose Mobile Devices.
4. Select your phone in the list, and then select Remove to delete the device partnership.
5. Select Yes in the confirmation box.
6. Go to your mobile device and power it off completely.
7. Restart your mobile device after a few seconds, and then sync your account again.

I solved the issue very easily. I had the very same problem as described in this thread and tried everything described here.

This following article may be irrelavant, and I didn't fully understand it, but It gave me an insight:

https://support.office.com/en-us/article/Sync-basics-what-you-can-and-cannot-sync-5537d587-4930-4ac2-b044-3568509b1294

This is what I did:

1. removed the OUTLOOK.COM account from iPhone

2. Gone to Outlook.com and OPtions>General and removed the device from there.

3. Added an EXCHANGE account in Iphone, instead of an OUTLOOK.COM account (even if it's an @outlook.com email)

....aaaand Done. That's it.

Eureka!

After wasting HOURS, and no reply from MSFT technical support, this worked for me:

1. Login to outlook.live.com
2. Settings (gear) > Options > General > Mobile Devices
3. Select iPhone and REMOVE ("-" icon)
4. Power off iPhone
5. Power on iPhone - device should attempt to re-register with Microsoft
6. Look for email with subject, "ACTION REQUIRED TO SYNC EMAIL"
7. Click "Continue using this email app"

This should open default web browser, and display a success message:

"We've noted that you'd prefer not to use the Outlook Mobile app.  Outlook.com will resume syncing with your device."

Go back to screen from #2, and click the pencil icon for device details. 

Look for -- Access state: Access granted

Note to MSFT:  I want the option to use EITHER built-in iOS contacts/mail/etc. and/or your Outlook app.

(However, my companies MDM Mobile Iron software will not permit the use at this time!)

Until I did this, none of the SYNC emails from Microsoft had usable URLs and device remained Quarantined.

Thank you for the prompt reply David.

Here is the procedure used to add the outlook.com account to the iPhone:

1. Settings
2. Mail, Contacts, Calendars
3. Add account
4. Outlook.com

Entered my username and password - and made sure the following where checked for sync:

* Mail

* Contacts

* Calendars

* Reminders

Still nothing?

Any suggestions?

Thanks!

Hello Joan,

If you set up your email as an IMAP or POP account, your calendars and contacts won't sync. You'll have you to add them as an Exchange ActiveSync account. Also, make sure that your email app has the correct permissions to access your calendar and contacts.

If your email account is working fine on a computer, the issue may be with your email app and you'll have to contact their support.