Cannot login to Outlook due to error "Something went wrong.."

Anonymous
2012-09-17T16:29:18+00:00

Original title: Outlook LIVE (outlook.com) "Something went wrong and we can't sign you in right now. Please try again later".

I have a custom domain running Outlook LIVE through outlook.com.  I've had an old passport account which has been with me for a long time but didn't used to have email associated with it.  I recently updated it to have email enabled, but I'm not able to login to outlook live with that account.

How can I get around the "Something went wrong and we can't sign you in right now. Please try again later" error, or determine what the problem is?  I waited about a month but I'm still having the same problem.  I would really like to get email onto this account since it's the account I have all of my other things (xbox, phone, win8) pointed to.

Thanks

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-06-30T19:29:28+00:00

    Hi Roman,

    Thank you for keeping us posted.

    Glad to know that your issue is resolved.

    Please post back if you need further assistance, we will be happy to assist you.

    Thank you.

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  2. Anonymous
    2016-06-30T08:15:28+00:00

    1: I am facing this issue for pretty much exactly 24 hours by now.

    2: The URL that returns the error is https://outlook.live.com/owa/?wa=wsignin1.0, the name of the page is "Outlook Web App".

    3: I only have this account.

    The status of my account is up and running. Mail over IMAP works fine, only outlook web access is broken for me.

    /edit: never mind, it started working again

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  3. Anonymous
    2016-06-29T19:03:09+00:00

    Hi Roman,

    To get a better clarity about the issue, please provide the details below:

    1. Since when are you facing the issue?
    2. When you log into your account does it say Outlook.com or Outlook Email/Mail at the top left corner?
    3. Are you facing the same issue with other account as well(If you have any)?

    Meanwhile, I suggest you to check the status of your account by following the link below and check if it is up and running.

    https://portal.office.com/servicestatus

    Please post back with the updated status to assist you further.

    Thank you.

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  4. Anonymous
    2016-06-29T18:06:07+00:00

    I have a similar problem

    :-(

    something went wrong

    Sorry, we can't get that information right now. Please try again later.

    Ref A: 79B34C1675AE4999AE2CF55FE803C17D Ref B: 4502CCDA2BFF8A8B0C641614C988E2D5 Ref C: Wed Jun 29 11:02:30 2016 PST

    Has been this way the whole day, at work (Firefox, IE11) and at home (Firefox, Edge)

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  5. Anonymous
    2016-06-26T20:43:04+00:00

    Hi,

    Please log onto the answers website to check the private message that I have sent you and provide us details in the message itself.

    Thank you.

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