Cannot login to Outlook due to error "Something went wrong.."

Hi Amrita,

Thank you for following this up.

I don't get as far as the login page. When I try to link to Outlook.com from a browser, it takes me to :

https://outlook.live.com/owa/auth/errorfe.aspx?httpCode=500&ts=131112035929459298&be=SN1PR14MB0671&authError=ADDriverStoreAccessNonLocalException#wa=wsignin1.0

And this displays on the web page:

:-(

Something went wrong

We can't get that information right now. Please try again later.

X-ClientId: EF7B09B4EAC043158732F171231E6700
X-Auth-Error: ADDriverStoreAccessNonLocalException
X-FEServer: SN1PR18CA0010
X-BEServer: SN1PR14MB0671
Date: 6/24/2016 12:59:52 AM

It has been doing this for the past three weeks, from all three different browsers on my PC, and from my Android devices as well. I have tried clearing histories, clearing cache, etc, to no avail!

I am, however, able to access my Outlook mail account from my email app on my phone, so it doesn't appear to be at all related to passwords or account verification. I'm just completely unable to access the Outlook web mail.

Hi,

Thank you for keeping us posted.

To get a better clarity about the issue, could you please tell me when you log into your account does it say Outlook.com or Outlook Email/Mail at the top left corner?

Thank you.

This would suggest that the server has been down for the last three weeks, but of course it has not. As I explained, I have attempted to access Outlook many times over the last three weeks, getting the same error.

I also checked the servers several times over the last few weeks, as you suggest, and each time they have shown as being available. Today:

We're all good!

Everything is up and running

Service Current status

Details Last refreshed: 2016-06-23 23:28:39Z (UTC)

• Outlook.com
• OneDrive

Office 365 admins click here to login

Everything is up and running.

Save

Hi,

it is possible that your server is undergoing a scheduled maintenance. Hence, I suggest you to refer to the link below to check the status of your server:

https://portal.office.com/servicestatus

Also refer the below article for further help:

**I cannot sign into my account. What can I do to solve this issue?**

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

Thank you.

Here's the full text of the problem:

:-(

Something went wrong

Something went wrong and we couldn't complete your request.

X-ClientId: FCF1138BAE49492486D626A811494302
X-OWA-Error: Microsoft.Exchange.Data.Storage.DatabaseNotFoundException
X-OWA-Version: 15.1.523.16
X-FEServer: SN1PR18CA0032
X-BEServer: DM3PR14MB0665
Date: 23/06/2016 2:03:52 AM

Fewer details...

INCIDENTALLY, it has the same result attempting to access Outlook from a browser on an Android device as well as on Windows 10 - so it looks as if W10 update is not the problem - it's Outlook.