Cannot login to Outlook due to error "Something went wrong.."

Anonymous
2012-09-17T16:29:18+00:00

Original title: Outlook LIVE (outlook.com) "Something went wrong and we can't sign you in right now. Please try again later".

I have a custom domain running Outlook LIVE through outlook.com.  I've had an old passport account which has been with me for a long time but didn't used to have email associated with it.  I recently updated it to have email enabled, but I'm not able to login to outlook live with that account.

How can I get around the "Something went wrong and we can't sign you in right now. Please try again later" error, or determine what the problem is?  I waited about a month but I'm still having the same problem.  I would really like to get email onto this account since it's the account I have all of my other things (xbox, phone, win8) pointed to.

Thanks

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2016-07-03T23:21:33+00:00

    I have the same problem in two accounts.

    After login on outlook.com show this error:

    A caixa de correio não está disponível. Aguarde 30 segundos e tente aceder novamente.

    X-ClientId: 7E5798FA400F40F492956B7B498B3609
X-OWA-Error: Microsoft.Exchange.Data.Storage.WrongServerException
X-OWA-Version: 15.1.534.18
X-FEServer: AM3PR02CA0017.EURPRD02.PROD.OUTLOOK.COM
X-BEServer: AM3PR06MB1265
Date: 03/07/2016 22:50:15

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  2. Anonymous
    2016-07-03T23:16:06+00:00

    Hi Rosie,

    I understand your concern and will certainly help you with the issue.

    I suggest you to log into through https://www.outlook.com  and check whether you are able to log into your account.

    I also recommend you to create an alias and then make it as primary alias and check if it helps.

    https://support.microsoft.com/en-us/help/12407/microsoft-account-manage-aliases

    Please post back with the updated status to assist you further.

    Thank you.

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  3. Anonymous
    2016-07-03T22:55:01+00:00

    I have been getting this error message now for about a week.  I am desparate to get this resolved as I know I have a number of urgent emails sitting in my inbox that I need to respond to.  I have a desktop pc, a laptop and phone and cant get to my emails on either. I have tried everything on this thread but still cant get anywhere.  This has to be an outlook problem.  I have also tried changing my password, using IE and chrome but nothing works.  Getting extreemly frustrated now!!!!!

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  4. Anonymous
    2016-07-03T18:58:39+00:00

    Hi Thomas,

    To get a better clarity about the issue, please provide the details below:

    1. Do you receive any error message while trying to access your account?
    2. Did you make any changes prior to the issue?

    Meanwhile, I suggest you to log into https://www.outlook.com and check if you are able to access your account.

    Please post back with the updated status to assist you further.

    Thank you.

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  5. Anonymous
    2016-06-30T19:57:19+00:00

    great news for Roman, but I am still waiting for the MS technical people to resolve my problem . . . I still can't get in from any computer / phone . . .

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