Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

I'm willing to provide all the information needed to investigate this issue.

I followed all the directions on this page and it still is not working.

It keeps giving me the same original message ""You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhere to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

I have an .edu account. The steps provided in this post for .edu accounts are not working.

You are receiving the error: ***“******You're currently signed in with an Office 365 email account, which can't be used with Outlook.com”*because of the following reasons:

 

1. Your Microsoft account was registered or still registered in Office 365.
2. Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator.

Please follow the instructions below to prevent receiving the error message when accessing your account.

 

Make sure that you are using a different browser or try InPrivate Browsing (IE) / Incognito mode (Chrome) as this will keep your sessions separate and at least allow different sessions per window.

 

You can visit this **link**for additional reference.

 

If your Microsoft account was registered or still registered in Office 365:

 

1. Make sure that you're signed out from any Microsoft services.
2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
3. Then, sign into your account through this link: https://login.microsoftonline.com/  . You should not encounter the error message again.

 

If your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator:

 

1. Make sure that you're signed out from any Microsoft services.
2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
3. Sign in to your account through http://www.outlook.com/\[yourdomainextensionname\] Example: Your email address ******@sample.edu. You should sign in throughhttp://www.outlook.com/sample.edu
4. Please try to contact your University domain administrator and check for possible issues.

If you are still experiencing the same issue please provide the following information:

• Impacted Account:
• Fiddler trace logs. You can refer to this linkfor steps on how to capture a fiddler trace logs.
• Steps that you followed when you got the message, and your experience

Once you have these information ready you can post this response,"I'm willing to provide all the information needed to investigate this issue." Once we receive this response, we will be providing you a private message area where you can enter all the information and upload the fiddler trace logs.

 

Thanks!

Have been on chat and they told me do all the above and it still doesn't work -  so what now??? Any more bright ideas?

I did this and managed to get in..... thanks a lot!

I have sent to MicrosoftAnswers the report of FiddlerCap. Thanks.