Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

Anonymous
2013-07-27T03:54:23+00:00

I cannot sign into my Outlook.com account. I get error message**"**You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-07-27T03:55:44+00:00

You are receiving the error: ***“******You're currently signed in with an Office 365 email account, which can't be used with Outlook.com”*because of the following reasons:

  1. Your Microsoft account was registered or still registered in Office 365.
  2. Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator.

Please follow the instructions below to prevent receiving the error message when accessing your account.

  1. Make sure that you are using a different browser or try InPrivate Browsing (IE) / Incognito mode (Chrome) as this will keep your sessions separate and at least allow different sessions per window. You can visit this link for additional reference.
  2. Try to log into http://*mail.**office365**.com*

If your Microsoft account was registered or still registered in Office 365:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Then, sign into your account through this link: https://login.microsoftonline.com/  . You should not encounter the error message again.

If your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Sign in to your account through http://www.outlook.com/\[yourdomainextensionname\] Example: Your email address ******@sample.edu. You should sign in throughhttp://www.outlook.com/sample.edu
  4. Please try to contact your University domain administrator and check for possible issues.

Thanks!

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  1. Anonymous
    2013-08-03T11:16:29+00:00

    I have exactly the same problem with my .hei mail (mail from university). It is impossible for me to use my account. On this mail, I have very important mail. I am waiting for informations to have my account available too. 

    Thanks to do your best as soon as possible.

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  2. Anonymous
    2013-08-03T06:38:24+00:00

    I'M still getting the same message

    You're currently signed in with an Office 365 email account, which can't be used with Outlook.com”

    This happened after I downloaded and updated "windows service pack 2 for Office 2010.

    MY W 8 was going fine before after I downloaded the above and updated my W8 crashed.

    I 'refreshed' nogood. Eventually I had to take all my windows files out and reinstall them (three hours) and everything was going alright outside "outside" Outlook--still bad.

    Now I notice Activity Centre has a message "scan drives for errors" this is what happens before my computer crashes.

    I think it has something to do with security and the fact you cannot use 365 with Outlook?

    JohnMacleodVK

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  3. Anonymous
    2013-08-02T21:56:22+00:00

    I'm willing to provide all the information needed to investigate this issue.

    Please I desperately need help

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  4. Anonymous
    2013-08-02T21:17:40+00:00

    I did this and managed to get in..... thanks a lot!

    Any body help me please, nothing is working and its now 4 days I couldn't access my email .........................

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