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Teams will not recognise Bluetooth headphones when joining calls.
I have tried restarting, clearing cache, clearing storage and reinstalling. I have tried multiple different models of headphones from completely different manufacturers. I have tried different phones.
This is not a user issue. This is an issue with the application. Several posts have been made.
Please fix it.
EDIT: the 'Nearby Devices' permission will fix this issue in most cases. For me, it worked temporarily (for one call) and then reverted to the same issue. However, the issue does now seem to be fixed - I have had consistent success for about 2 months now. I am assuming that a recent update to the app has fixed an issue that was causing this.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Chris,
I had the same problem, and I noticed it was because of the permission setting of TEAMS.
I reinstalled Teams and accepted the "Nearby devices." access and it works now.
Sabrina
Teams will not recognise Bluetooth headphones when joining calls.
I have tried restarting, clearing cache, clearing storage and reinstalling. I have tried multiple different models of headphones from completely different manufacturers. I have tried different phones.
This is not a user issue. This is an issue with the application. Several posts have been made.
Please fix it.
I had the same issue. Bought a pair of TOZO headphones and synced with newly acquired Galaxy S20. I found that when I went to MS TEAMS app info settings > permissions > allowed "Nearby Devices" (and also cleared cache for the app) it started working.
Hope that helps.
I managed to solve it based on a suggestion someone had posted to check the ms teams app permission.
On the android phone, go to Settings -> Apps -> Teams -> Permissions -> Allow access to "Nearby devices"
This solved the issue! I am now able to talk on my Shokz using ms teams on android and muting from Teams does not cause beeps in the head set.
Time will tell if this will work. Thank you to the person who suggested the settings! :)
Confirm it works on Samsung S20+ with latest firmware and MS Teams
On an Samsung Android:
-Settings>apps>
-Click top right ... >Select Permission Manager
-Nearby devices> Select Teams > Allow
-Connect to your Bluetooth device
-Start a teams call
-Click on the speaker during the call and select the Bluetooth device
Took me 5 min to change it. Thx a lottttt !
I'm having the exact same issue. It started around November 2022. At first, when I was on Teams call or meeting, any Bluetooth device I turned on was an audio option for my Samsung 21+, including my truck. Now Bluetooth is not an option. It is particularly difficult/frustrating not being able to connect to my truck Bluetooth while driving. I agree with Chris that this is not a user issue. Rather this is a Teams app issue and its compatibility with Android.