Stuck in an infinite loop of needing to already be signed in to the Authenticator app to approve a sign in FOR the authenticator app.

Anonymous
2023-05-26T16:02:55+00:00

I can't sign in because my account says it need me to approve the sign on in the Authenticator app. HOWEVER, the sign on for the Authenticator app is ALSO saying I need to approve the sign on in the app. So I can't sign in to approve it without already being signed in. SO I am stuck in an infinite loop of it asking me to approve a sign in on my account in an app that I can't sign into without already being signed in!

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  1. Anonymous
    2024-11-26T05:26:47+00:00

    My husband had this issue and resolved it by speaking to someone in customer service. It took him many days to resolve it...being put on hold , transferred and waiting for someone to call him back. He had to be very pushy. Eventually someone was able to assist him.

    His advice: keep note of your case number and follow up on the same case number instead of creating new ones.

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  2. Anonymous
    2024-11-13T17:54:20+00:00

    I wanted to respond because I found the issue.

    I had trouble getting into my school account because it needed to be authenticated but I couldn’t get in because to get in I had to get authenticated.

    I took this to IT support at my college and they said the issue was the result of getting a new phone, thus i guess confusing Microsoft Authentication. I don’t know if you can do this yourself or if you have to take it to IT but he managed to merge both accounts and this time when I set up the account it asked for some more info and then let me sign in and it works now. Hope this helps anyone as I was very frustrated.

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