Stuck in an infinite loop of needing to already be signed in to the Authenticator app to approve a sign in FOR the authenticator app.

Anonymous
2023-05-26T16:02:55+00:00

I can't sign in because my account says it need me to approve the sign on in the Authenticator app. HOWEVER, the sign on for the Authenticator app is ALSO saying I need to approve the sign on in the app. So I can't sign in to approve it without already being signed in. SO I am stuck in an infinite loop of it asking me to approve a sign in on my account in an app that I can't sign into without already being signed in!

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  1. Anonymous
    2025-02-10T22:28:13+00:00

    I can't sign in because my account says it need me to approve the sign on in the Authenticator app. HOWEVER, the sign on for the Authenticator app is ALSO saying I need to approve the sign on in the app. So I can't sign in to approve it without already being signed in. SO I am stuck in an infinite loop of it asking me to approve a sign in on my account in an app that I can't sign into without already being signed in!

    If you are on a work account, you most likely need to have your administrator reset your Entra MFA (multifactor authentication) so you can re-establish Microsoft Authenticator on the new device.

    Kind regards.

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  2. Anonymous
    2023-12-27T20:34:09+00:00

    Thanks!

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  3. Anonymous
    2023-12-04T12:37:14+00:00

    Thanks! This worked for me as well!

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  4. Anonymous
    2023-11-30T15:22:56+00:00

    Hi Chris, have you figured out a solution yet?

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  5. Anonymous
    2023-11-30T15:22:26+00:00

    Hi John, have you figured out a solution yet?

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