Mute/Unmute and leave meeting functions on Plantronics Savi W8220-M (Microsoft Certified) no longer sync with Teams

Anonymous
2020-09-15T20:51:57+00:00

Until 3 or 4 weeks ago, I was able to use and integrate my Plantronics Savi W8220-M headset with MS Teams.  Now, the mute/unmute function on the headset will work but the status on the screen shows it Unmuted.  Conversely, if the on-screen status is Muted, the mute/unmute button on my headset does not work.  In addition, the headset's Call Control button, used to leave or connect to meetings, no longer works.  I purchased this headset because it was compatible with Skype and Teams... but now it is not.  What has changed?  How can this be resolved?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2022-02-24T12:18:08+00:00

    I had the same problems with the C720 M.

    Just upgrading the software did not help.

    I solved it by using the Plantronix hub and did a "Read" of special mode settings.

    After that the mute button seems to work together with teams in "web"

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  2. Anonymous
    2022-01-14T09:21:28+00:00

    They fixed the issue with the new Plantronics Hub software 3.24.1 (Build 35855).

    January 13, 2022:
    Plantronics Hub v3.24.1 (3.24.53462.35855)

    Plantronics Hub v3.24.1
    What's New

    Resolved Issues

    • Resolves an issue causing SAVI 82XX series devices to automatically unmute after selecting Mute on the Teams or Hub GUI

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  3. Anonymous
    2021-12-29T17:57:56+00:00

    Thanks Loretta, they updated the Hub software, so i reinstalled it thinking it fixed the problem....but the issue remains.

    Switched back to your solution. The Lens App works fine to keep the softphone stuff working. Appreciate you posting!

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  4. Anonymous
    2021-12-22T19:41:17+00:00

    The newest update to the Plantronics Hub software I had thought resolved the issue. My first Teams call it worked perfectly. It was my second call that I found out this was not the case. I had to completely close Plantronics Hub software (right click and close it through the toolbar icon) and open it again to resume mute functions working normally. Which with the amount of calls I have join daily was anything but a fix.

    If after the holidays a new revision isn't put out by Poly, I may be forced to install an older version that works and just not update for a bit until I know it's been resolved.

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