This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi everyone.
I have an issue with our Logitech Meetup conference camera. If i look at the image via the Windows 10 camera app, the image quality is very good (1080p) .
But when working in Microsoft Teams, or Skype for consumer, the image is blurry, with jagged edges that indicate that the resolution is very low. If, for comparison i try to reproduce the same image quality in the Windows 10 camera app (there i can choose the resolution manually, i have to reduce the quality to 360p).
Our bandwidth is 300mbps down/30mpbps up so that should not be the problem.
I first thought that it had to do with the performance of our conference PC.
But the strange thing is that in Google Hangout or Zoom, i don't have this problem, there the image quality is just fine/as expected.
Also when i connect my Surface Book to the Logitech Meetup, i have the same bad quality in Teams, but when i switch to the internal camera of the Surface Book, image quality is perfect...
In skype for consumer I have the same issue as in Teams, so i think that it has to do with the way Microsoft addresses the camera.
Firmware of the Meetup is on the latest version (i installed it to improve the automatic centering on the audience aka RightSight) but I am not sure if i have used the Meetup camera in Teams with the old firmware) , all latest windows and teams updates are installed.
Any clues ? Thanks for your insights.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi ,
Would using a USB 3 and above will help this issue ?
I am experiencing same issues.
Daniel
No. Not resolved. Logitech even suggests opening a ticket with microsoft and it really does look like a problem with the Teams app codec because all other applications get the expected or better video quality than the Teams app:
Sean -
Thanks for all of the documentation of the image quality issue. Do you get the same results of a non-blurry image in the Windows Camera application?
The meetup camera supplies the same video stream to all apps. The applications then process it and handle the video as they choose.
I would file a support request with Microsoft. https://docs.microsoft.com/en-us/microsoft-365/admin/contact-support-for-business-products?view=o365-worldwide&tabs=online
What version of Desktop Teams and Windows 10 build are you currently using?
Regards,
Ken
Logitech Support
Did you ever resolve this? Like yourself in the Windows 10 Camera app, the camera is great all high resolution, we have usb3 so can do 4K or 1080p60 but then in any online meetings the camera is utter trash and the image is super low resolution, and highly compressed. Its nothing to do with bandwidth or anything as in the exact same room is a Logitech C920 camera that cost about 70 quid which shows a nice crisp clear 1080p image vs this Logitech meetup which was close to £1000 and renders at like 640x480 or below.
Noticed this in Both Zoom and Teams
Hi everyone,
just reiceived an update from Logitech Support yesterday. The say this issue should be resolved via Windows Update or a new Teams version soon.
Cheers,
Matt.
I am using Logitech Meetup with Teams through ClickShare CX-30 and picture is good. It is pricey solution but it work. Because Barco (CX-30 only) and Logitech devices (Meetup and Rallycam only) cooperate, it is very good solution. You no more need connect camera separately, You only connect ClickShare button and camera is connected through that too.