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Hi everyone.
I have an issue with our Logitech Meetup conference camera. If i look at the image via the Windows 10 camera app, the image quality is very good (1080p) .
But when working in Microsoft Teams, or Skype for consumer, the image is blurry, with jagged edges that indicate that the resolution is very low. If, for comparison i try to reproduce the same image quality in the Windows 10 camera app (there i can choose the resolution manually, i have to reduce the quality to 360p).
Our bandwidth is 300mbps down/30mpbps up so that should not be the problem.
I first thought that it had to do with the performance of our conference PC.
But the strange thing is that in Google Hangout or Zoom, i don't have this problem, there the image quality is just fine/as expected.
Also when i connect my Surface Book to the Logitech Meetup, i have the same bad quality in Teams, but when i switch to the internal camera of the Surface Book, image quality is perfect...
In skype for consumer I have the same issue as in Teams, so i think that it has to do with the way Microsoft addresses the camera.
Firmware of the Meetup is on the latest version (i installed it to improve the automatic centering on the audience aka RightSight) but I am not sure if i have used the Meetup camera in Teams with the old firmware) , all latest windows and teams updates are installed.
Any clues ? Thanks for your insights.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
no it doesnt unfortunately.
to me, the camera sends the lowest resolution into teams and then zooms that. instead of cropping a 4k stream.
its been so long now i can only presume there will not be a fix from either logitech or microsoft for the meetup camera. Ours has been relegated to backup meeting room, and if it wasnt for having to buy another one, would seriously just chuck it in the bin. It is clearly a fundamental flaw with the camera in particular and teams because of the low resolution teams works in.
We changed our meeting room to a Rally (turret) system and that has been working great so far.
I am wondering if someone has tried the new rally bar or rally bar mini to see if they have the same issue.
The rally bar mini with no optical zoom i can only guess may have the same issue the meetup camera has.
I've been working on conferencing devices/setups for nearly a year now and I've not seen a fix for Teams... If you are looking to run a Microsoft Teams Room, the quality ALSO improves there, however, the Teams client still fails... it's really disappointing.
Hi,
I have had the same problem with poor quality for some time. Is there a solution to the Teams app other than the alternative via the browser?
Regards
Gerhard
Hi, Ken. Shouldn't Logitech open a case to Microsoft and address this issue? It seems like it's an ongoing problem to match Meetup with MS Teams. Thats a Logitech product problem and it makes customers think twice about buying this product, if they are aware of this problem. I'm a reseller and feel I might have sold a product that is not a good fit to MS Teams. It gives me a broblem regarding support. I cannot see in this chat, during a long time, any answers to the problem. Logitech should solve it in collaboration with Microsoft asap.