This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity on Teams. No one is calling me or messaging me, there is not an upcoming meeting scheduled.
My IT support team thought it was something wrong/setting on my Jabra Evolve headset, but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still
any ideas what could be causing this ?
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hanging up first is the key to me (regardless of the button pressed on Teams or headphone which is possibly faster for you).
See my post with the available workarounds so far on page 9, that i've just edited with more details .
This is the first thing I have tried - works sometimes, other not so much.
Then it is a hard reset
Hi,
Have the same issue.
My solution is to open "Task Manger" (Ctrl+Alt+Delete) and "End task" the "Microsoft Teams" by right click on its icon.
It is better than restart your PC again cause of this "ringing" sound...
This seems to be exactly what I was trying to find. Thanks! I will disable autoplay and I'll bet that will work!
I haven't seen any note about how to stop the behavior, only how mention to stop playing once it starts. I don't see any reason that once my headset changes to voice calling why it should start playing any pending media. That makes no sense, and I think very related to the issue since I can see the ring media file sometimes in an play/pause state.
I would have thought that "Do Nothing" on the communications tab would have been the trick, but that seems to only mention adjusting volume. Something else is still triggering the system to start playing files once the profile switches.