team mysterious ringing

Anonymous
2020-11-13T13:13:59+00:00

the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity  on Teams.  No one is calling me or messaging me, there is not an upcoming meeting scheduled.

My IT support team thought it was something wrong/setting on my Jabra Evolve headset,   but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still

any ideas what could be causing this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-01-30T10:06:27+00:00

    >> Does anyone have any ideas how to stop this behavior when switching to the communication profile?

    Yes, see my post above, regarding the workaround (pressing on your headphone to hang-up/stop button works always, other alternatives also are mentioned).

    On the other hand, i was looking for a script (VBS or powershell) to emply the windows built-in player song under reproduction or alternatively to play a different tone (silent one) to workaround this issue programatically, but I cannot find programatically which player is this one. It is certainly not WMP, and apparently not the VBS ones although I didn't have enough time to check it thorughly.

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  2. Anonymous
    2023-01-25T18:39:47+00:00

    This has to be related to something the system is doing automatically when changing audio profile to communications. Notice in my video here I have a paused YouTube video in a Chrome tab. I also have my default Communications tab setting in mmsys.cpl set to "Do nothing". Yet watch what happens when I change tabs. The audio in my headset switches from full, rich stereo to a tinny audio communication profile...and the video starts playing automatically. When I switch off the tab the video stops playing. Automatically.

    Changing audio profile starts playing.gif

    I have found that when Teams continues ringing there is sometimes an indication by the system that it is playing the audio file. I can pause playing that audio file if I can catch it in time.

    "Do nothing" doesn't seem to be the setting to stop Windows from auto-starting to play the last media file that was playing. Does anyone have any ideas how to stop this behavior when switching to the communication profile? I have a few applications with audio profile settings on my PC like Teams, Zoom, Discord, VMware Horizon. I'm focusing on this behavior of Windows to play the last audio file automatically when switching audio profiles.

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  3. Anonymous
    2023-01-24T19:05:16+00:00

    This might be it. I've also noticed when playing a video game that has communication enabled that a paused video in a Chrome tab will suddenly start playing while I'm playing. I'll bet it is a similar issue. I've got my default communication device set properly, and the "do nothing" set today. I'm hoping this works! Thanks!

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  4. Anonymous
    2023-01-13T21:28:32+00:00

    I am having the same issue. Keep hearing the Teams call sound you hear when calling some, but it continuously loops even after the call. You must close out of Teams to make it stop. I am disabling "Play sound for incoming calls and notifications" under Notifications settings to see if that makes a difference. This issue only started when I connected an external Teams certified speaker(Poly Sync 40).

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  5. Anonymous
    2022-11-21T17:21:50+00:00

    Have exact same thing. Started last week.

    1. I have Teams installed only in one device.
    2. My headset is a simple plug in ($10-$20)
    3. Operation : Windows 10

    Last week I was on the call, and I heard this call music but when I finished the call with my colleague, the music was there but there was no notification on who was calling or anything. the sound went on so I had to log off Teams and re-log and afterwards there was no notification that I missed anything.

    This morning, I had call music - not that long and stopped after maybe like 10 secs but there is no alert telling me who called or what.

    I'm not sure what is going on but I hope this is fixed if I'm getting a ghost call.

    Thank you,

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