Can not get my BitLocker recovery key

Anonymous
2023-09-15T14:07:02+00:00

When going to https://account.microsoft.com/devices/recoverykey to get the BitLocker recovery keys of my device, I get an error saying:

"Sorry, something went wrong.

We're not sure what happened but refreshing the page may help, or try again in a little while.

TraceId: lBgh0JGs40W+tj6N.30.98"

Same thing when I would go to https://account.microsoft.com/devices and then click on "info & support" on my device that I need to recover after blue screening and then "Manage recovery keys", which basically takes me to the link mentioned at the top of this post.

This is very frustrating as I can't start working with my brand new laptop that just crashed on me from day 1.

Any reply from people trying if that link works for them is appreciated.

Windows for home | Windows 11 | Recovery and backup

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  1. Anonymous
    2023-09-17T11:12:43+00:00

    this helped, thanks

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  2. Anonymous
    2023-09-17T04:56:03+00:00

    I didn’t have an alt account, just created one to resolve the issue

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  3. Anonymous
    2023-09-17T04:42:56+00:00

    I logged in to other accounts on the Bitlocker page. The page was displayed normally, and then I switched to the problematic account. I also successfully saw the secret key. I just successfully unlocked it and entered my account. Windows 11

    Is there any solution for someone without an alt-account?

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  4. Anonymous
    2023-09-17T04:08:38+00:00

    I logged in to other accounts on the Bitlocker page. The page was displayed normally, and then I switched to the problematic account. I also successfully saw the secret key. I just successfully unlocked it and entered my account. Windows 11

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